Project Design
Resume:
Alex Harris
Frisco, Tx *****
Personal Summary:
• Self-motivated and result oriented professional with over (8) eight years of experience in Information Technology supporting energy billing processes.
• Well exposed and experienced in utility space pertaining to billing and customer-care systems including customized applications
• Project Management / Business Analysis and functional lead experience in delivering challenging projects such as 2.2 million customer base implementation with innovative thought and solution
• Primary experience in SAP IS-U CCS (ECC 6.0).
• Experience in Smart Energy implementation and managing interval data.
• Emphasis on system solutions, software development and implementation.
Project Management / Business Analysis
• SDLC Waterfall
• Business Requirements Gathering.
• Functional Specification Documentation
• Test Criteria Development
• Delivery Timeline Development
• SDLC Agile
• Business Requirements Gathering.
• User Story Development
• User Acceptance Criteria
• Sprint Planning
• Scrum
Development and Design Skills
• SAP ECC 5.0/6.0 IS-U CCS:
• Billing, Rate development, Schemas, RTP interface, and variants for IS-U CCS billing.
• Billing and invoicing user exits.
• Device Management.
• Technical and business master data configuration.
• SAP ECC 5.0/6.0 IS-U EDM:
• All components of EDM.
• Profile management.
• Settlement workbench.
• SAP and Smart Energy:
• Supported design process for the smart meter energy implementation
• Supported design process the device management, billing and other features related to smart energy.
Industry Skills
• Experience in designing billing systems for the energy industry.
• Experience in Texas set transactions.
• Experience in all stages of system development lifecycle (SDLC)
PROFESSIONAL EXPERIENCE
10/2011 – Current
Independent Consulting Services
SAP ISU ERP/Billing/Device/EDM - Expert
• Blue print documentation
• Design rate and RTP configuration
• Develop functional and technical solution designs
• Design and develop rate structures through billing and invoicing to support client needs
• Design and develop variants both functional and technical to support the rate structures.
• Configuration of device management details.
10/2007 – 09/2011
TXU Energy Services (EFH) Dallas, TX
IT Manager - ERP/Billing (Operations Support)
Phase - Blue Print and System Config
• Developed blue print documentation in accordance to business requirements
• Develop functional and technical solution designs to support the competitive and dynamic nature of the de-regulated Texas utility market (ERCOT)
• Design and develop rate structures through billing and invoicing to support migration of client base (2.5 million business partners supported by ~600 Rate Categories)
• Design and develop variants both functional and technical to support the rate structures.
• Design and bill print details.
• Configuration of device management details.
• Configure EMMA cases required
• Create transition plan between Billing Platform Implementation Project and Business Model
• Provide data analysis to data migration team to ensure accurate mapping of customers from legacy billing systems to new SAP Platform
• Manage relationship between consultants and Business ensure Project meets deliverables.
• Maintain workload balance for project team to facilitate deadlines and quality
• Maintain communication with all other work streams on Project to ensure all billing configuration is within appropriate guidelines for accounting, reporting, marketing and Public Utility Commission requirements
• Ensure proper application of batch processing of Market Indices and Profiles to manage billing
Phase – Residential Customer Migration (2.2 million) Followed by Commercial (350K)
• Lead Billing and Device Management work streams for SAP Implementation and post go-live application maintenance and support
• Triage and direct resolution of critical issues in Production System post Go Live
• Provide data analysis to data migration team to ensure accurate mapping of customers from legacy billing systems to new SAP Platform
• Developed real time reporting to support daily statistical evaluations
• Supported Operation Units through transition to ensure continuity of billing in place
• Lead training sessions of Operational Units
• Develop complicated products for commercial and industrial customers as well as standard products
• Design invoicing user exits to support all the products customer specific intent pertaining to joint/collective applications
• Configuration of EDM/RTP modules to support commercial and industrial custom products
Phase – Adjustment Reversal Functionality
• Developed proposal for adjustment reversal functionality
• Design and implemented adjustment/reversal configuration and process to support market cancel rebilling events in accordance with business model
• Enhanced standard SAP to support various business conditions
• Created testing lifecycle from Unit to UAT and regression
Phase – Hybrid Pricing and Billing for Complex Lodestar Contracted Customers
• Design rate categories, schemas and EDM functionality to support billing at the hourly interval
• Lead development of automated set up of all RTP interfaces and billing determinants as triggered via replication and market transactions
• Developed project plan for internal migration of customer base from current structures to New Hybrid rate structure
• Provided integration analysis to ensure that complex design does not have any gaps in areas such BPEM, reporting, FI-CA, program automation
• Created testing cycle and schedule
08-2005 - 08-2007
Clark Consulting Dallas, TX
Account Analyst
• Directed administration meetings with new clients to define expectations in order to create a service and administration agreement
• Produced enrollment materials and managed the enrollment process
• Projected future liabilities and performed analysis to determine if current insurance block will sustain additional premium
• Created client reporting calendars
• Read and interpreted plan documents to ensure plan is being administered accordingly
• Define plan parameters & calculations in the system in accordance with plan document
• Performed plan set-up to facilitate systematic online enrollment
• Educated clients and participants on the intricacies of deferred compensation plan designs
• Lead project to create universal audit review check sheets
• Performed routine audits of client asset to liability reports
• Managed client asset tracking
• Performed detailed account reconciliation relay client participant balances
• Manage monthly and quarterly reporting of client and participant balances
• Maintained client insurance policy premium allocations
01/2002 - 7/2005
TXU Energy Services Dallas, TX
Senior Analyst – IT Billing
• Facilitated system upgrades and billing functionality
• Developed Billing Rates
• Commercial customer base
• Residential customer base
• Performed UAT testing for CIS upgrade implementation
• Implemented new rate functionality
• Supported new invoicing functionality design
• Managed system errors and billing output
• Liaison between operations units to work with developers on new design and functionality
• Developed process maps for Operations operating units including billing and customer care utilizing six sigma method.
• Identified process gaps from “as-is” process maps, and created “to-be” process maps eliminating gaps previously identified, thus creating operational efficiencies and cost reduction.
• Presented “to-be” process maps to Operation Directors receiving approval for implementation.
• Facilitated status meetings with all departments to ensure all requirements of the project met
• Developed and completed process maps for operational functions working on an accelerated time- table to meet project deadlines
• Utilized Microsoft Access to create queries for customized reporting based on the customer’s contracted requirements
• Lead transformation project to accommodate scheduled reductions in the workforce
• Created customized reporting database for customer reports and queries
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