Manager Customer Service

CARLA FUSSNECKER

*** ******** ****** * ***********, OH 43081

***********@*****.*** Ÿ 614-***-****

OBJECTIVE

To obtain a fulltime, permanent position within the field of Accounting and or Payroll where I can apply my 20+ years of experience and knowledge to the objectives of a growing, central Ohio organization.

PROFESSIONAL EXPERIENCE

Metropolitan Environmental Services, Inc - Hilliard, OH 2009 - present

Payroll Administrator

Process and receive mail, write up deposits and take to bank.

Process work orders weekly to get information into payroll for weekly processing.

Calculate and print payroll checks, post and print all reports associated with payroll, send ACH deposits directly to employee bank accounts, on a weekly basis. All is done in house.

Figure payroll withholding taxes and pay as required weekly, monthly, quarterly and annually. Print W-2's at year-end and mail. Again all is done in house.

Reconcile all payroll accounts on a monthly basis.

Fill out all unemployment forms and send in to the appropriate agency. Also fill out EEO reports and Affirmative Action reports. Fill out yearly Census reports for the Corporate office.

Work one on one with all insurance companies for information and questions between the insurance company and Metropolitan. Take care of getting insurance forms filled out and getting them sent into the Insurance companies so that coverage is started on the correct time after a new hire.

Also write up and send out all Cobra letters to laid off or terminated employees.

Human resources performed with entering all new hires into the accounting and payroll system, entered into websites for new hire reporting with state and e-verify with the government. Set up new files for new hires and remove terminated employee files.

Lee Middleton Original Dolls, Inc. - Columbus, OH 2001 - 2009

Accountant

Accounts Payable; prepared and processed invoices for payment. Performed a check run for all invoices once a week, preformed month, quarter, and year ends.

Accounts Receivable; received payments, made deposits and applied payments to customer accounts on a daily basis.

Reconciliation's; reconciled bank statements to the general ledger, reconciled accounts to the general ledger, and performed journal entries as needed throughout the month, in order to complete month end duties. Kept a daily cash sheet from all sources of income for determining current cash flow.

Payroll; view time on demand daily, made changes to employees personal files as needed and processed payroll bi-weekly. Filed out quarterly reports and Bi-annual workers comp forms.

Human Resources; updated and filed paperwork in personnel files and corresponding medical files, made new files for new hires, pulled files for terminated employees, kept binder for I9's, and made sure files were all in compliance. Kept track of all paid benefits, 401K, and all medical benefits for eligibility and timing.

Customer Service; answered phones and either answered questions for customers or transferred to appropriate department, helped with research in more complex customer problems.

Laborer's Local # 513 - Cincinnati, OH 1994 - 1997

Bookkeeper/Office Manager

Accounts Payable; processed all invoices for payment wrote checks out for signatures and made sure that all was mailed.

Accounts Receivable; processed invoices and sent to all companies for dues and iniation fees due to the union. When payment was made applied correct amount to employees account. Wrote deposits and took to bank.

Ledgers; maintained all ledgers and made all journal entries tying all together and balancing them per month.

Payroll; processed payroll minus figured taxes to all union officials.

Michael's Stores, Inc. - Irving, TX 1991 - 2001

Store Manager (1997 - 2001)

Responsible for all day to day store operations with 3.7M sales volume in 24,000 sq.ft. facility.

Managed staff of 25 - 45 employees, including all recruitment and employee relations functions

Assistant Store Manager (1995 - 1997)

Assisted the store manager in all day-to-day functions of operating the store. Took charge of store and managed employees when manager was not there. Traveled to other stores to assist store managers in setting up new stores or assisting when they were short assistant managers.

Bookkeeper (1992 - 1995)

Responsible for daily sales and cash deposits, A/R, A/P and Payroll

Department Manager (1991 - 1992)

Was in charge of ordering, stocking, and maintaining my department, within the store.

EDUCATIONAL BACKGROUND

Bachelor of Science in Accounting - Franklin University

GPA: 3.59, graduated Cum Laude

Associate degree in accounting - Southern State College

Graduated Cum Laude

TECHNICAL COMPETENCIES

Proficient in Microsoft Excel, Word, Great Plains accounting software, Navision accounting software, ADP PC/Payroll and their time on demand time clock system, Paycor for Windows and their Time on Demand time clock processing.

REFERENCES

Diane Malys

105 Butternut Ln

Westerville, OH 43081

614-***-**** cell

614-***-**** home

Ann-Louise DeVoe

5640 Lotus Ct.

Grove City, Oh 43123

614-***-**** cell

614-***-**** home

Matt Monell

406 Howard Dr.

Columbus, Oh 43230

614-***-**** cell

614-***-**** home

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