Customer Service Training
Resume:
Courtney Layton
Experience
Apple Specialist
November 2011-Present
Apple Retail| Lone Tree Colorado
Responsibilities include…
Providing solutions for customer's technology needs
Customer service
Maintaining the company’s image
Sales
Problem solving,
Trouble shooting small devices
Providing basic training for customers on computers and other devices.
International Team Leader- Serbia
September 2010- July 2011
Campus Crusade for Christ Inc | Novi Sad, Serbia.
Led a team of Americans doing non-profit work in Novi Sad, Serbia. Integrated team with multinational team for larger events. Responsibilities included…
Training Interns
Coaching team members
Planning travel to and from international conferences, team vacations and other work related travel
Organizing events such as conversational English classes and camps, workshops for university students, magazine distribution and conferences
Non-Profit Fund Raising
Cross cultural communication & collaboration
Recruiting and Training volunteers
Language learning
Field Staff
January 2009- Current
Campus Crusade for Christ Inc | Colorado Springs
Worked on a team that organized activities at 10 universities in Southern Colorado. Responsibilities included…
Recruiting and Training volunteers
Organizing Events such as weekly meetings, workshops and conferences
Non-profit fund raising
Designing display tables for conferences
Communicating with donors
Advertising conferences through print, Facebook and other social media.
Applicable Skills and Experiences
Conference planning
Strong communication skills
Work well independently and on a team
Microsoft suite proficient
Experience with Facebook marketing
Customer Service
Problem solving
Training experience
Education
Bachelor of Arts Degree in Anthropology (2009)
University of Colorado at Colorado Springs
Volunteer work during collegiate career
Student leader at UCCS Cru
Responsibilities included leading women's groups, planning on and off campus events.
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