Customer Service Manager
Resume:
SAMUEL L. HOWARD
**** ****** ***** **** *******, TX 77014
Cell 225-***-****
**********@*****.***
OBJECTIVE
I aspire to obtain a position that will utilize my educational background as well as my gained employment experience while offering me the opportunity for professional growth and development.
EMPLOYMENT HISTORY
Comp-U-Dopt
Technology Systems Technician 2012-Present
• Refurbish and configure computer systems
• Develop troubleshooting procedures and maintain documentation
• Perform administrative duties and provide clients with help-desk support
• Assist level 2 and 3 technicians as needed
University of Phoenix, Houston, TX
Enrollment Advisor 2010-2012
• Conducts student appointments to identify students’ educational goals and disseminate course and program information to potential students
• Use critical thinking and problem solving skills to address current and potential concerns of students
• Processed international students documents with SharePoint software
• Prioritized workloads to meet deadlines and manage competing priorities
• Reviews team’s student files to ensure accuracy of enrollment process
• Developed requirements documents to assist IT department improve enrollment operations
• Conducts meetings to promote awareness of energy conservation at campus
Enterprise Rent-A-Car, Baton Rouge, LA
Manager Assistant 2007- 2010
• Developed rental service agents and manager trainees on branch operations
• Marketed services to potential local and national business accounts
• Increased accounts receivable turnover through the collection of funds owed to accounts receivable department and handled vendor billing issues
• Created logistics plans to manage rental unit maintenance and fleet growth
• Used reporting tools to develop forecasting strategies supporting office goals and customer needs
Enterprise Rent-A-Car, Baton Rouge, LA
Manager Trainee 2006-2007
• Performed daily operations using organizational and problem solving skills in high-energy environment
• Exceed sales goals with thorough knowledge of products and services
• Implemented efficient ways to assist customers with rental needs while providing excellent customer service
• Monitored customer accounts to reduce potential billing and rental issues
• Served as primary support for car sales and commercial account departments
Samuel L. Howard Page 2
KELLY SERVICES/JP Morgan Chase, Baton Rouge, LA
Account Closing Representative 2005-2006
• Responsible for the cancellation of payments on checks and reissuing refunds
• Processed customer’s third-party payments with online bill payment services
• Balanced daily transactions with financial systems
• Assisted with departmental merger and trained employees on new company software
KELLY SERVICES/JP Morgan Chase, Baton Rouge, LA
Regulatory Account Executive 2005-2006
• Maintain current awareness of the regulatory environment and a working knowledge of state and federal banking laws and regulations to ensure bank maintains a high level of compliance
• Oversee the documenting of findings and recommendations made to correct deficiencies
• Formally document and communicate these requirements for report development
• Work directly with IT resources to design solutions that satisfy business requirements
• Provide compliance information and advise consumers on information regarding compliance requirements
Racetrac Petroleum, Baton Rouge, LA
Shift Manager 2004-2005
• Performed meticulous analysis on daily shifts to monitor performance levels, and communicated with customers further to assist with their needs.
• Handled and completed transactions with customers, while assisting and supervising other employees on duty.
• Responsible for updating pricing , sales opportunities, and monthly promotions
• Generate reports to monitor product sales and control loss prevention.
EDUCATION
University of Phoenix Houston, TX
Master of Information Systems: GPA: 3.67 Fall 2012
HLC Accredited
Southern University and A&M College Baton Rouge, LA
Bachelor of Science in Business Management Summer 2004
AACSB Accredited College of Business
Louisiana Technical College Baton Rouge, LA
Cisco Network Academy Course Spring 2010
SKILLS
Proficient with Internet, Microsoft Word, Power Point, Excel, Access, Outlook, Office Communicator, Boss Financial Software, SharePoint, SAP R/3, and SDLC
AWARDS
Southern University and A&M College:
Academic Dean’s List Honors
Enterprise Rent-A-Car:
Top Airport Employee
Corporate Points Award
Customer Service Award
Top 10 Management Assistants/Management Trainees
Samuel L. Howard Page 3
CERTIFICATIONS
Association of Reciprocal Safety Councils, Inc:
12 Basic Plus
Security Passport
CompTia: A+ Certification (In Progress)
REFERENCES
Excellent References Available Upon Request
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