Customer Service Administrative Assistant
Resume:
Tierra L. Porter
Austin, TX 78753
Cell (#) 512-***-****
Email: **************@*****.***
OBJECTIVE:
To successfully obtain a position that allows me to work on challenging assignments which utilize my knowledge and skills and provide opportunities for growth.
EDUCATION:
Strayer University
Major: Human Resource Management
Date of Graduation: 05/2013
Austin Community College
Major: Meeting and Event Planning
Date of Graduation: December, 2007
Del Valle High School, Del Valle, TX
Date of graduation, June 2003
INTERNSHIP:
Company: KDH Unlimited 08/07-12/07
Company Type: Event Planner
Supervisor: Kimberly Harris
-Assisted with the planning and executing of weddings and events.
-Assisted with setup and breakdown of all equipment
SKILLS
Intermediate knowledge of Microsoft Office, Word, PowerPoint, Excel, and Publisher;
Experience with formatting, typing and editing business documents; can write shorthand
Keyboarding speed is 50 wpm and can use 10-key by touch;
Can use basic office equipment and operate a 25 line switchboard
Tested in alpha-numeric skills
PROFESSIONAL EXPERIENCE:
Skyline ULTD, Austin, TX 08/2009-03/2012
Administrative Assistant
-Provide administrative support and submit administrative actions as required.
-Maintain and handle SM medical records IAW AR 40-66.
-Perform MEDPROS SM data entry.
-Perform Automated Voucher System actions in Medical Operational Data System (MODS).
-Support the Deputy State Surgeon in the collection of personnel and financial data.
-Review correspondence for format accuracy and content in accordance with AR 25-50 and Army National Guard Memo 25-52.
-Prepare and submit Detailed Dental Treatment Reports.
-Prepare and forward weekly Situational Report (SITREP) and Key Working Issues (KWI) report for assigned office.
-Assist in the development of charts, graphs, briefings, and other presentation aids.
-Assistance in resolving scheduling conflicts within the State Surgeon’s Office.
-Tactfully handle all contacts and work closely with other offices on related medical issues.
-Prepare reports and answer ad hoc queries using data from the ARNG Patient Tracking Report and MODS Medical Holdover Module.
-Perform administrative support to medical
512 Unscripted INC, Austin, TX 05/2011-8/2011
Event Manager
-made personal relationship by booking venues to highlight as special guests
-worked with the production and effectively communicate during all production meeting and viable information to assist day of filming
-book bands, performing artists for the undiscovered artist segment of show
-seek craft services for the day of production and give end credits in post production
-produce gift bags for live taping
- make travel and lodging arrangements to and from the show for traveling guests
Wachovia Bank, Austin, TX 12/08- 08/09
Teller
-Processing transactions for customers
-Able to uncover customer needs beyond basic transactions
-Able to transition the customer to the appropriate source or channel to address other needs of customers.
-Educate customers about sales and service delivery options
-Provided excellent Customer Service
Hilton Anatole Hotel, Dallas, TX 01/08-11/2008
Front Desk Agent
-made reservations for guests
-checked guests in and out of the hotel
-accepted payments for rooms
-assisted guests with their rooms and luggage
-operated switchboard
-provided excellent customer service
Texas Department of Public Safety, Austin, TX
Human Resources Division 12/06- 12/31/07
Customer Service Division 08/05-12/06
Administrative Assistant
-Performs Secretarial, administrative support and team lead functions
-prepares correspondence and reports, maintains logs and manual automated files
-Answers general information calls.
-Knowledge of Microsoft Office software
-Knowledge of procedures and practices
-pertinent record-retention and record-keeping systems
-Ability to act as team lead and coordinate the work of administrative support staff
-Ability to communicate effectively and respond to inquiries from the general public
-Ability to operate a personal computer with various software systems and other standard office equipment
-Organize work and perform work independently
United States Army Reserves 8/03 – 10/08
Supply Specialist/Administrative Assistant
-worked as full time Administrative Assistant for 18 months
-file paperwork for soldiers
-issue supplies for soldiers necessary for deployment
-conduct inventory for army supplies
Hilton Austin Airport, Austin, TX 08/04 – 5/05;1/03 – 8/03
Reservations & Front Desk Agent/Switchboard Operator
-made reservations for guests
-checked guests in and out of the hotel
-accepted payments for rooms
-assisted guests with their rooms and luggage
-operated switchboard
-assisted catering department with various functions
-provided excellent customer service
PERSONAL PROFILE:
Hard working, great interpersonal skills, able to multi-task, well-organized, highly motivated, resourceful, pay close attention to detail, work well with others, fast learner, good listener, willing to relocate
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