Customer Service Engineer

Jerry (Rusty) Neimeyer, Jr.

*****.*****@*****.***

FIELD/CUSTOMER SERVICE ● MANAGEMENT ● TRAINER

Expert Qualifications in Project Management, Technical Supervision & Training

Highly technical, well-regarded field service engineer skilled in the installation, troubleshooting and repair of various equipment, systems and technologies within electrical and telecommunication industries. Solid supervisory leadership and time management qualifications. Thrive in demanding, fast-paced environment. Skillful presenter and communicator. Successful in cultivating and/or restoring customer relationships.

PROFESSIONAL EXPERIENCE

TYCO ELECTRONICS, Houston, Texas 2005 – 2011

Leading global provider of engineered electronic components, electrical products, network solutions, electrical transmission/distribution systems & specialty products…publicly traded on the NYSE

Field Service Engineer

• Six years delivering world-class field engineering expertise to the energy sector for this global systems provider.

• Traveled across 27 states, the Caribbean and Singapore facilitating customer training and the safe use of all Tyco energy products.

• Held responsibility for sales and product presentations, customer training and project oversight on new product installations.

• Recognized as subject matter expert on “Splicing & Termination” and requested by Tyco management to supervise the safe and accurate installation of their most detailed products.

MID-SOUTH SYNERGY, Montgomery, Texas 2003 – 2005

Power cooperative providing quality electric & internet services

Field Supervisor

• Coordinated and supervised service and construction crews performing substation to meter repair and troubleshooting for transmission and distribution power lines.

• Operation of various construction equipment & vehicles. TX CDL class A with Tanker and passenger vehicles.

• Cultivated and improved relationships between customers and this rural coop power company.

SOUTHWESTERN BELL TELEPHONE, Houston, Texas 1996 – 2003

Wholly-owned subsidiary of AT&T providing local telephone service

Construction Manager

• Directed and coordinated up to 30 installation projects simultaneously with full responsibility for a staff of 15 field technicians, all training, planning, scheduling, workflow management, labor relations, quality assurance and reporting.

• Managed the splicing and installation of copper and fiber optic cables, terminals and equipment in aerial, building and underground plant environments.

Jerry (Rusty) Neimeyer, Jr. Page Two

PROFESSIONAL EXPERIENCE (Continued)

CENTERPOINT ENERGY, Houston, Texas 1980 – 1996

Domestic electric transmission & distribution utility with 5 million metered customers

Field Foreman / Training Instructor / Field Service Technician

• Advanced through increasingly responsible roles based on exemplary training and project management talent.

• Supervised 12 service technicians in the construction of power vaults and the installation, troubleshooting and repair of electrical equipment and power lines for residential and commercial customers throughout the Greater Houston area.

• Developed and produced a Manhole Rescue Film and facilitated safety classes for 100+ employees across multiple service centers.

• Appointed to CenterPoint’s FOCUS group to identify areas to increase productivity and reduce labor costs.

• Reduced customer outages by 30% through the skillful training of technicians on new underground equipment practices.

• Communicated with customers in lay terms to ensure complete understanding of situation and resolution of problems.

Earlier experience as a PFC Telecommunication Installation Specialist for the US Air Force.

EDUCATION, CERTIFICATIONS & TECHNICAL TRAINING

Electrical Technology, San Jacinto College, Houston, Texas

Certifications

Cable Splicing ● Supervisor, Excavation & Shoring ● Hazard Emergency Response

Fiber Optics ● DOT Tanker & Passenger Endorsements

Management Training Program ● Safety Management

● Sales Presentations & Demonstrations

TWIC, ISTC, HASC & TEEX cards

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