JUDITH O. BLAIR

** ****** ******

Norwood, New Jersey 07648

Home: 201-***-****

Cellular: 201-***-****

Email: axyyb2@r.postjobfree.com

SUMMARY

An experienced product liability specialist and consumer affairs professional.

QUALIFICATIONS

A pro-active self starter possessing excellent negotiating, organizational, and planning skills with solid problem solving talents, excellent written and verbal communications.

EDUCATION

1989-1992 Master of Arts Degree in Consumer Studies, Montclair State

University

1979-1983 Bachelor of Science Degree in Marketing and Management,

Montclair State University

EMPLOYMENT

2000-present Customer Care Consultant, Mazco, Inc.

• Outside consultant hired to develop Consumer Affairs department for seasonal business line.

• Established good will policy for any issues, problems, or complaints with customer orders.

• Generated donation program for seasonal orders.

1998-2000 Consumer Affairs Consultant, Playtex Corporation

• Revitalized the Consumer Affairs department for all product lines.

• Managed our department in addition to an outsourced call center located in Whippany, New Jersey.

• Created training classes along with manuals that encompasses frequently asked questions, problems, or issues related to all product categories.

1996-1998 Consumer Affairs Consultant, Personal Care Group

• Implemented departmental training of staff members in all aspects of consumer affairs such as written and verbal communications as well as product liability negotiation techniques.

• Established reports and guidelines for Research and Development regarding consumer feedback.

1993-1995 Liability Claims Manager, Reckitt & Colman, Inc.

• Created a product liability function for the Consumer Affairs Department which yielded a 90% reduction in payouts.

• Documented procedures for handling personal injury and property damage claims and trained staff to initiate.

• Prepared a manual of medical procedural codes as guidance in investigating and verifying medical records on all claims.

• Created personal liability forms and letters to address claims that involve a legal liability impact to the company.

1984-1993 Consumer Affairs Supervisor, Lever Brothers Company

• Supervised consumer representatives on the toll-free number for Unilever Foods and Personal Care Products. Coordinated scheduling for Consumer and Public Relations employees.

• Collected and presented system reports to the Director of Consumer and Public Relations.

1988-1993 Product Specialist, Lever Brothers Company

• Achieved brand specialization through analyzing and reporting product testing and marketing data through consumer hot line information.

• Coordinated medical, personal injury, and property damage claims for Lever Brothers Company, Van den Berg Foods, Thomas J. Lipton, and Lawry’s Foods.

1984-1988 Marketing Research Analyst, Lever Brothers Company

• Responsible for developing and organizing consumer focus groups and panels.

• Interpreted and presented data to in-house departments.

• Devised testing programs and developed surveys for consumer tests.

SOFTWARE EXPERTISE

C.A.R.E. Issues & Answers Global Marketing Research, Wilke-Thornton Consumer Relationship System, and Microsoft Word

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