Customer Service Medical
Resume:
CLAUDETTE R. ANGLIN
**** ***** ***** **, ***. ***, Panama City Beach, Fl 32407
*********.******@*****.***
SUMMARY
Strong background in mortgage industry, administration and customer relations. Skills include auditing, dispute resolution, attention to detail, and organization. Proven ability to multi-task, set priorities and meet tight deadlines and also communicate effectively both verbally and in writing.
PROFESSIONAL EXPERIENCE
J.P. MORGAN CHASE
Jacksonville, FL
Billing Processor Assistant/Recovery Analyst 1 Feb. 2011 to July 2011
Updated computer system for each transaction to include next action plan.
Prepared billing packages with supporting documentation for several bill types.
Verified and calculated Service Release Premiums and Over Par where applicable.
Reviewed updated quote request for accuracy.
Created files for Billing Processors.
Indexing Research Analyst June 2010 to Feb. 2011
Demonstrated strong skill set in attention to detail in files with deficiencies.
Assisted with design of quality improvement documents.
Assisted with trend reporting on electronic file submissions.
Assisted with job aid creation.
Audited indexed files.
KINSTON MEDICAL SPECIALISTS October 2008 to May 2010
Kinston, NC
Research Coordinator/Office Assistant
Obtained inform consent from clinical study participants.
Analyzed medical history for study eligibility.
Obtained medical records from Physician's office.
Transcribed information from source documents to computer system.
Assigned study identification number to study participants
Distribute study medication, diary, and other study related information.
Reviewed diary for accurate documentation.
GREENELAMP INC. November 2006 – October 2008
Kinston, NC
Teacher
Created and implemented age appropriate activities for four year olds.
Utilized Creative Curriculum for ongoing assessments and reports.
Facilitated diverse backgrounds and abilities in activity planning and
implementation.
Complied with North Carolina Child Care and More @ Four regulations.
J.P. MORGAN CHASE July 1999 – February 2005
Jacksonville, FL
Mortgage Loan Closer/ Post Closer
Transmitted accurate closing packages to title agents.
Audited FHA, VA and Conventional loan documents to ensure all bank guidelines
were strictly adhered.
Ensured all underwriting conditions were satisfied prior to closing.
Post closing functions including reviewing closed loans for compliance.
Research and resolve inquiries during closing process.
Telephone contact with Title Agents and other outside and internal contacts.
Reviewing and analyzing appraisals, home inspection, hazard policy, flood insurance and title.
AMERICAN EXPRESS September 1996 - July 1999
Ft. Lauderdale, FL
Customer Service Associate
Evaluated disputes for frequency and determined validity for write off.
Researched lost payments and reconciled applicable accounts.
Processed responses to all disputes within sixty days as per Federal guidelines.
EDUCATION
Bachelor of Science, Business Management: Nova Southeastern University, Davie, FL
PROFESSIONAL TRAINING
Mortgage Broker Certification, Basics of Accounting and Internal Control, Telephone Technique
COMPUTER SKILLS
Working knowledge of MS Word, Excel and PowerPoint
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