Customer Service Six Sigma

JAMES W. MCBRIDE

** ********* ******* ****

TEWKSBURY, MASSACHUSETTS 01876

978-***-**** – ************@*******.***

SUMMARY

Six Sigma certified Purchasing and Materials professional with more than 25 years experience in Manufacturing and Supplier procurement and refurbishment concerns. Proven skills in:

Procurement – Outstanding negotiation, cost saving and contract management skills.

Warranties – Delivered significant cost savings on customer service and warranty contracts.

Quality – Provided high quality, tested components ensuring customer satisfaction and reduced overhead.

Planning & Scheduling – Ensured timely, cost effective maintenance planning and delivery scheduling.

Supply Chain Management -*- Vendor Relations -*- Procurement -*- Manufacturing

Blanket Orders -*- Refurbishment -*- Order Placement - *- Contracts -*- Negotiating

Customer Service -*- Quality -*- Resource Planning – Warranty Control

Engineering/Mechanical Documentation -*- Finance

TECHNICAL SKILLS AND CERTIFICATIONS

SAP 4.7, MS Access, Excel, Word, PowerPoint, Cognos Database & SAP BW Query Tools

APICS Certified 1993

Six Sigma Certified – Greenbelt

ISO9001 & 14001 Audit Training

PROFESSIONAL EXPERIENCE

BD BIOSCIENCES 2008 – July 2011

Discovery Labware, Billerica, MA

Buyer

• Responsible for the purchasing and delivery of raw materials, expense items, services and capital purchases (MRO) required to supporting manufacturing and administrative activities at our Bedford, Woburn and Billerica sites. Purchase commodities include biologicals, chemicals, lab equipment and industrial supplies.

• Support Business/Operations initiatives through cost savings and supplier rationalization.

• Supporting all plant purchasing functions through SAP procurement processes. Manage over 300 individual vendors.

• Create and maintain requests for quotes and conducts comparative analysis of quotations. Create and maintain purchase orders derived from SAP requisitions

• Process material returns and coordinate refund activities. Resolve accounts payable, GR/IR, raw material quality issue, receiving discrepancies and shipping problems.

• Analyze raw material monthly deliveries and any MRO late delivery reports in advance, communicates to the Planner and/or end users any deviation from planned or promised delivery date.

• Ensure overall procurement competitive prices and quality standards, by coordinating and executing vendor visits, audits and evaluations as needed.

• Manage local contracts/scheduling agreements and delivery schedules.

• Identify and communicate any variation on prices that will impact the raw material and expense budgets, by maintaining a close control of raw material and regular MRO purchase pricing to avoid negative purchase price variances.

• Responsible for the accuracy and integrity of purchasing master data as well as the monitoring and reporting of applicable performance metrics. Perform negotiations in conjunction with strategic sourcing manager.

• Procurement Team Excellence Award for delivering above-and-beyond performance in Procurement organization. $38K cost saving against Last Price Paid and $60K cost savings against Standard Price per supply base changes, leveraging volume buys and price negotiations.

AXCELIS CORPORATION - Beverly, MA 1995-2008

Repair Buyer/Planner 2002- 2008

• Controlled the repair of vendor supplied material purchased to support high tech manufacturing.

• Work order processing, part issues and maintenance.

• Vendor contact for repair authorization, quotations, PO entry, receipts and vendor warranties.

• Planned requirements using MRP and material information systems.

• Directed blanket order purchase agreements, quality assessments and strategic outsourcing of vendor procured commodities.

• Determined part reparability based on cost, manufacturing and supplier readiness and resources.

Production Planner II/Aftermarket Logistics Coordinator 1995-2002

• Examined and planned Integration, Spare and Brazing material requirements for high cost end item assemblies for semiconductor industry. Processed production releases per Engineering Notices and performed production control functions required to support customer specifications and workflow though manufacturing, inspection, and test.

• Evaluated Production and Aftermarket material and assembly requirements based on MRP exception reports and interfacing with purchasing, customer service, factory, program management and engineering in support of detailed customer configurations and options.

• Executed and coordinated daily production schedule including creating work orders, committing material, establishing and expediting shortage reports and interacting with internal and external customers to resolve design issues that included the modification of manufacturing databases and verification of customer deliverables.

• Maximized warranty cost avoidance.

MARTIN MARIETTA 1981-1994

Automation Systems, Burlington, MA (formerly GE/RCA)

Material Planner/Cost Estimator

• Developed, enhanced and maintained accurate Bills-Of-Material configurations that included evaluating and established order rules including lead times, shrinkage, safety stock and minimum quantities.

• Analyzed material demands and supplies, released and expedited purchase requisitions, process engineering change orders and solved material procurement problems that included responsibility for Make/Buy decisions based on analysis of plant capacity, equipment and manpower.

• Prepared and developed complete material cost proposals submitted to commercial and government clients including documentation and estimate rationale utilizing vendor quotes, delivery and price breaks and analyzed historical data and using applicable escalation methods to reflect current price.

EDUCATION

SALEM STATE COLLEGE, SALEM, MA - Bachelor of Science - Business Administration

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