Customer Service Sales
Resume:
Lifen CHANG
**** *********** **., ********, ** **093
*******@*****.***
SUMMARY OF QUALIFICATIONS
* Accounting professional with seven years of experience in financial reporting, tax returns, audit and review.
* CPA candidate,completed and passed all four parts of the CPA exam in 2010.
* Excellent communication and analytical skills with a high degree of accuracy and attention to detail
* Ability to prioritize and handle multiple tasks efficiently
* Working well independently and within a team
* Proficient with Microsoft Word, Microsoft Excel and QuickBooks Pro
* Eligible to work lawfully in the US as a permanent resident.
PROFESSIONAL EXPERIENCE
CHICHUNG CPAS, Taipei, Taiwan
Public accounting firm providing tax planning, tax preparation, accounting, and incorporation services for small business and mid-size companies in Taipei.
ACCOUNTANT(June 2009-November 2010)
Prepared corporate tax returns and filing. Ensured compliance with payment, reporting and other tax issues. Responded to both client and government inquiries. Represented clients before tax authorities. Advised clients about issues such as tax strategies and planning, implement of recordkeeping, financial reporting, setting up accounting system, or making use of computer technology.
Key Accomplishments:
> Reduced clients’ tax liabilities through effective counseling.
> Selected to visit clients on site and provided comprehensive accounting training.
PRG-SCHULTZ INTERNATIONAL, INC., Taipei, Taiwan
International accounting and consulting firm providing internal audit, analytics, and advice for clients in transaction-intensive industries to improve clients’ financial performance..
AUDITOR(December 2003-April 2007)
Developed and conducted audit programs for the leading retailers in Taiwan. Reviewed and analyzed financial reports and transaction databases to assess accuracy and completeness. Reviewed internal control over purchase and payment cycle and identified root causes of payment errors. Communicated results of audit to management, recommended areas of improvement, and followed up on recommendations to make sure suggestions were implemented.
Key Accomplishments:
> Saved clients up to 45 millions of Taiwan dollars by detecting systematic errors in the design of the accounting and data processing systems.
> Recommended course of actions to address issues regarding internal control deficiencies and shielded clients from future potential profit lost.
PRG-SCHULTZ INTERNATIONAL, INC., Taipei, Taiwan
International accounting and consulting firm providing internal audit, analytics, and advice for clients in transaction-intensive industries to improve clients’ financial performance..
AUDIT ASSOCIATE(January 2002-November 2003)
Conducted data mining on high volume transactions. Analyzed accounts payable databases and accounting records. Reviewed buyers’ files, pricing and promotion agreements, vendor invoices, and procurement databases. Resolved the discrepancies between contract terms and corresponding invoices and payments.
Key Accomplishments:
> Recovered clients up to $ 1 million lost for every $ 1 billion in sales by identifying errors in vendor billing, volume or trade discount , duplicate payments, or missed allowances and rebates.
> Demonstrated a strong commitment to deadlines; assisted co-workers and worked extra hours when needed.
PIZZA HUT, Taipei, Taiwan
International pizza franchise operating 149 restaurants and delivery & carryout stores in Taiwan since 1986..
STORE MANAGER(October 1997-December 2001)
Managed sales, operations, and reporting activities. Supervised staff for up to 30 employees. Held Profit & Loss accountability. Prepared and tracked sales budget and assured high degree of cost-efficient customer service.
Key Accomplishments:
> Started up a new store and set the new sales record of the opening month in 2000.
> Received Manager of the Year award in 2000 .
EDUCATION
MASTER OF SCIENCE IN ACCOUNTANCY(2009)
BERNARD M. BARUCH COLLEGE OF THE CITY UNIVERSITY OF NEW YORK , NEW YORK, NY
MASTER OF BUSINESS ADMINISTRATION(1997)
BERNARD M. BARUCH COLLEGE OF THE CITY UNIVERSITY OF NEW YORK, NEW YORK, NY
BACHELOR OF ARTS IN SOCIOLOGY(1992)
NATIONAL TAIWAN UNIVERSITY, TAIPEI, TAIWAN
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