Customer Service/Administrator

Harmony J. King

***** ********

Southgate, MI ***95

734-***-****

********@*****.***

Objective:

I have seven years of experience in customer service relations, and work well independently or as a team player. I have the ability to assess organizational needs and implement administrative procedures, answer inbound calls and assist clients with information, coordinate general office procedures, and prepare invoices. I am also proficient in data entry, Microsoft Office, Excel, Powerpoint, lotus notes and can type 50+ wpm.

Education:

1996-2000 Diploma, Southgate Anderson High School

2001-2004 Associate Degree in Liberal Arts, Henry Ford Community College

Employment History:

QEK

Detroit, MI

7/2008-6/2009 Authcode Coordinator

*Direct contact for GM drivers *Product Segmentation Coordinator * Process Deviations *Make sure all Product Segmentation Surveys and deviations are consistent * Inactivate drivers * Audit spreadsheets and reports *Maintain lotus note mailboxes *File

Helm Inc.

Highland Park, MI

11/2007 - 06/2008 Receiving Administrator

*Verify packing slips and counts *Create Receivers *Mark receivers dock complete after counts verified and send samples of items to IDM *Generate control sheets to move requested stock to locations to fulfill orders *Post control sheets *Put control sheets with proper receiver to be filed

Value City Furniture

Westland, MI

12/2002 - 11/2007 Office Clerk

*Process Invoices *Answer multi-line phone system *Maintain communication with delivery truck personnel *Schedule and route services *Handle payment sand morning deposits *File, fax and copy paperwork *Reconcile delivery trucks

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