Work @ Home Office Assistant

JOSEPHINE CORDOVA

EMPLOYMENT:

EMERALD SQUARE MALL: Customer Service Representative

June 2007- Present

Responsible Opening and closing booth, directing customers to their different stores, selling gift card to customers cashiering open and closing end of day reports. Merchants calling for different reasons, taking care of security calls answering multi line directing them to their location. Dispatch for security and housekeeping selling different promotions for the mall. Helping Manager any other duties as required.

H&R BLOCK, Customer Service Coordinator

1/5/08 present (Seasonal position)

Responsible to open office, set up computers for preparers and prepare registers for the day. Schedule appointments, taking calls, problem solving, and distributing clients’ checks. Responsible for processing payments, filing, copying, and calling prior clients to return processed closing and daily reports.

RW ENVIORNMENTAL, INC, Office Manager/ Lead Technician

9/04 – 11/07

Responsible for all data entry reports filing, copying, faxing, and PDF filing on internet to our customers, taking payments over phone. Processed daily invoices and responsible to answer a multi-phone line system and transferring calls, taking care of accounting, billing and going out on property inspections, scheduling apt instructing lead mitigation classes, assisted with general office duties as required.

BROOK PHARMACY -Store Operations Analysts

10/2006 - 1/2007 (temp Agency positions Part time )

Responsible for receiving calls from 3,000 Brooks/Eckerd stores approximately 100 – 200 customers per day regarding troubleshooting each call and resolving individual issue. I also submit each call to their designated areas, like procedures, keyed inventory, internet, and UPS call tag shipment to and from the stores. Working for all other employees, acted as supervisor in charge when there is no lead team present on morning shift. Noted minutes during meeting for UPS. Assisted leads and sales department as needed, assisted call center representatives when the volume of calls were high. Received calls from other analyst to resolve ups issues need to return the call back and trouble shoot the problem then each individual call that is submitted as a call tag in the queue, we note the situation for every problem solved in the ticket and close it. Every analyst takes calls and has a particular queue they need to resolve and work on those particular tickets. Areas responsible for resolution are technical, merchandising, human resources for all employees, as well as sales accounting regarding end of day sales

CUMBERLAND FARMS: Maintenance Assistant

9/2006 - 10/2006 (temp Agency positions part time)

Responsible for answering multi-line telephones for the maintenance department of Cumberland Farms. Troubleshooting through the phone, maintained a schedule report on all maintenance service calls scheduled, as well took care of invoices paid to all our vendors.

AMERICORE VISTA, Childhood Lead Action Project

5/03 – 11/03

Responsible for educating parents, daycares, and landlords regarding lead poisoning in children. Responsible for house parties and health fairs, organized fundraisers, take phone calls, outreach programs in the community, and participated in the subcommittee regarding lead disclosure and mitigation law.

COX COMMUNICATION, Lead Team Telemarketer

9/98 – 11/99

Responsible for contacting 100 – 200 customers per day regarding survey, distributing work for all other employees, acted as supervisor on morning shift noted minutes during meeting. Assisted leads and sales department as needed, assisted call center representative when the volume of calls where high with customers needs.

JOBLINK, INC, Office assistant

9/97 – 1/98

Scheduled light duty workers, provide spreadsheet analysis of all referral sources, responsible for all correspondence to employees and employers, tracked closing reports, issued invoice billing of services, time slips and production reports. Assisted with multi-phone lines and back up for reception area. Assisted for internal injury workers, assisted with general office duties as required.

PARENT AND FRIENDS ALTERNATIVE LIVING, Office Assistant

9/91 – 11/94

Responsible for all data entry, processed daily invoices and travel vouchers, responsible to answer a multi-phone line system and transferring calls, assisted with general office duties as required.

OFFICE OF LEGAL COUNCEL/DEPARTMENT OF MHRH STATE OF RI,

Office Assistant

9/92 – 11/94

Responsible distributing all legislation to proper contacts. Supported the supervisor for clerical staff, Assisted with the entire general office duties are required.

THE PROVIDENCE MARRIOTT, Gift Shop Assistant Manager

9/89 – 12/90 Responsible for cashiering, answering phones and monitored inventory opened and closed shop, Assist manager with various office duties

EDUCATION:

Opportunity Resource Center, Pawtucket, RI 2002

Certificate in Microsoft Internet, Excel, Word and Power Point

CCRI People In Partnerships, Inc. 1992

Certificate, Office Assistant

H&R BLOCK 1992

Tax Preparer/ Assistant and guidance

Certified Federated Tax Services

CCRI/Department of Health 2004

License Lead Technician Inspector For

Certified Lead Instructor for Community College of RI

SKILLS:

Licensed inspector and Lead Hazard Mitigation Instructor with Human Resource Commission, Microsoft Excel, Word, Power Point, Access Quick books familiar with the internet and fluent Spanish

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