Executive Assistant/Manager
Resume:
Lisa Bastien
Woodland Hills, California 91364
Contact: 424-***-**** or awwz02@r.postjobfree.com
Executive Assistant / Manager
Highlights
• Highly skilled in Executive Assistance, C Level Management Support, and Customer Service
• Driven to help improve business operation and opportunities
• Effective communicator who thrives for challenges and energetic team environments
• California Notary Public
Work History
Triyar Companies April 2008 to Current
Executive Assistant
Executive Assistant to Owner, with assistance to the CEO, CFO and EVP of a major real estate investment company.
• Interacting with many different people throughout the company and around the country
• Managing multiple projects simultaneously with various deadlines that require excellent prioritization skills.
• Heavy administrative and project related responsibilities such as: scheduling meetings, travel arrangements, appointments, conference calls, managing schedules
• Generating expense reports
• Created bank accounts and formation documents for all new entities
• Maintain QuickBooks Files for affiliated companies
• Compiling and organizing financial statements
• Payroll, A/R & A/P
• Prepare correspondence, memos, reports and other documents.
• Handling information with the highest degree of discretion and confidentiality.
• Creatively manage administrative tasks including filing systems and other daily operations.
• Responding to requests for information from outside and within the company,
• Screening incoming calls and mail; redirect as necessary.
• Handled all aspects of owners affairs, business and personal
• Carry out special projects as assigned
Tourprocessing.com February 2002 to Current
Owner
Started a business catering to Photographers needing to publish Virtual Tours to the Internet.
Virtual Tours are a marketing vehicle for Real Estate agents who want to showcase their properties for sale. Tourprocessing.com would receive the raw photographs from clients, process the images in a 360-degree viewable format, and publish the finished product in an elegant web-based presentation.
• Designing and creating websites.
• Provider for Arizona’s largest virtual tour photography service, among other clients
• Responding to the market in creating new web-presentation products for tours
• Identifying industry trends and adapting the product to meet these trends
• Assisting clients in troubleshooting issues in their dispatch processes
• Created detailed billing and record keeping system for clients
• Managed three sub-contractors
• Managed complete accounting system for Invoicing, A/R, and A/P
• Served as a mediator between photographers, and their Internet Service Providers
• Managed Servers and Websites for photographers
• Research and Development for continuous improvement
Homestore / IPIX February 2000 to February 2002
Customer Service / Account Associate
Responsible for the daily resolution of issues for partners throughout the United States as a primary contact. Broadened customer base from five partners to fifty-two over the course of two years. Resolved, and successfully collected in excess of $900,000 in previously assumed
bad debt. Hosted conference calls with partners as a pro-active measure to discover client challenges and resolve them. Developed procedures to coordinate with Customer Care in order to minimize open cases. Provided educational workshops and marketing materials tailored to individual partner needs. Specific areas of concentration included:
• Proactive outreach, promoting sales and explaining the suite of product offerings
• Fiscal duties ensuring all credit accounts are current
• New contract negotiations involving sales, training, and customer care
• Reviewed contracts and coordinated with other departments to ensure compliance
• Resolving issues keeping open case times to a minimum plus reporting on progress
• Reporting duties with analysis of partner business trends to customize product offerings
• Sales communications and updating partners with the latest information
• Professional development, proactively monitoring and enhancing skill set
St. Lawrence Cement May 1998 to November 1999
Inside Sales
Responsible for the inputting of all sales leaving the plant. Created daily sales reports and inventory counts. Notified credit department of new customers placing orders. Performed daily filing, and export papers for each load entering and leaving the country. Assisted with
the supervision of trainees. Prepared the invoicing and billing for each delivery from all off site operations.
• Assumed active supervisor role in the department on a frequent basis
• Created key sales reports for management review
• Managed over 550 freight operations at peak times throughout the day
• Assisted with book keeping and other various administrative functions
Nygard International October 1997 to January 1999
Retail Sales Assistant – Part Time
• Served as a salesperson designing custom product selections for clientele
• Achieved top sales numbers for two consecutive months
• Assisted with marketing, inventory management, and accounting efforts
Paul LaFleur, Barrister & Solicitor February 1995 to September 1996
Legal Assistant
• Registered land transfers and assisted with real estate transactions and documents
• Assisted in research for current cases, briefing attorney on findings
• Vetted older files as required and appropriate
• Responsible for bank deposits, basic accounting duties including quarterly tax filings
Skills
• Customer Service • Sales and Marketing • QuickBooks • Product Development
• Adobe Acrobat, Photoshop, Dreamweaver • Microsoft Office • WordPress
• Windows 98-XP, Mac OS X
Education
Sheridan College, Oakville, Ontario January 1997 to January 2000
Diploma (Associates Degree) in Business Administration, Accounting
• Specialized in Accounting and Business Law
• Minors in Human Resources and Corporate Finance
• Senator of Community Services on the Student Union
Interests
• Web Design • Computers • Law • Culinary Arts
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