Contract Administration/Trainer/Project Management

BRENDA WALKER

**** ****** **** ***** *****, TX **002

H-214-***-**** Mobile - 214-***-****

Email address: ***********@*******.***

CAREER SUMMARY

• Ten years leadership experience

• Three years inside sales experience

• Extensive negotiations skills and experience

• Well developed problem solving skills

• Extensive contract administration, audit/compliance and record management experience

• Excellent organizational skills

• Extensive project management skills

• Thirteen years training experience

• Excellent written and oral communication skills

BUSINESS EXPERIENCE

FEDEX OFFICE/KINKO'S

DALLAS, TEXAS MARCH, 2002 TO NOVEMBER, 2008

DEVELOPER/TRAINING SPECIALIST OCTOBER, 2005 TO NOVEMBER, 2008

• Designed and developed engaging and highly effective program designs, training courseware, reference material in support of classroom and e-learning training environments using efficient and effective adult learning methodologies.

• Delivered instructor led training and web based training.

• Provided strategic training plans/approaches by consulting with clients/business owners.

• Provided scope of projects including timelines, resources, goals and constraints.

• Conducted performance and instructional analysis, assessed requirements and needs of target in order to isolate gaps and improve performance.

• Developed and maintained relationships with business owners and subject matter experts.

• Implemented training solution based on chosen instructional technologies.

CONTRACT SPECIALIST MARCH, 2002 TO SEPTEMBER, 2006

• Managed Commercial Sales Contract Database.

• Reviewed commercial sales contracts on an annual basis, provided recommendations for pricing and ensured volume commitment compliance was met in order to renew the contracts.

• Performed SOX audit compliance for Contracts Department.

• Tracked Year-to-date sales revenue for the Commercial Sales Contract Database.

• Implemented and updated Contract Administration policies and processes, trained new team members on Contract Administration processes, compliance and record retention policies.

• Provided monthly reporting to Sr. VP of Sales regarding status of commercial Sales renewals, Year-to-date sales revenue, and status of new contracts.

EDS/DIGITAL EQUIPMENT CORPORATION

DALLAS, TEXAS APRIL, 1986 TO JUNE, 2001

BLOCKBUSTER ADMINISTRATOR SEPTEMBER, 1999 TO JUNE, 2001

• Administered all Blockbuster(Corporate & Franchise) computer maintenance agreements across the United States.

• Worked directly with Blockbuster(Corporate & Franchise) and Compaq Blockbuster Sales team to ensure that new equipment, upgrades and warranty conversions were added to the contract.

• Negotiated pricing for renewals and amendments to the contract.

INSIDE SALES REP SEPTEMBER, 1996 to AUGUST, 1999

• Performed all of the traditional base sales activities, i.e. warranty conversions, contract renewals, upselling, negotiated new pricing for contracts and sold new equipment during the conversion and renewal processes for commercial and government customers.

• Negotiated pricing for renewals and amendments for commercial and government rencustomers.

• Worked closely with the customer to ensure customer satisfaction and to update contract as needed.

• Documented status of contracts in the asset management database.

• Ensured that proper authorization was received from customer in order to invoice.

• Provided monthly status reports to Annuity Sales Manager and Customer Administration Manager.

TEAM LEADER JUNE, 1990 to AUGUST, 1996

• Ensured that all activities in assigned territories were administered in a timely manner. Ensured

escalated issues were worked through to resolution.

• Developed and implemented action plans and coordinated immediate assignments and activities for team members.

• Established developmental needs for team members.

• Trained team members on customer administration policies, leadership development and teaming techniques and tools.

• Accompanied Administrative Support Reps to Account and/or Customer meetings to provide technical assistance.

• Coached and mentored team members.

• Wrote and delivered evaluations and performance reviews.

• Coordinated and approved vacation schedule within the team.

• Scheduled, facilitated and provided leadership in team meetings.

• Ensured audit compliance tasks and implementations occurred.

SR. CONTRACT ADMINISTRATOR APRIL, 1987 to June, 1990

• Achieved both internal and external customer satisfaction through administering and managing the entire scope of administration, quoting assistance, and revenue maximization for a design portfolio.

• Administered large/special handling contracts.

• Assisted customers with special projects.

• Analyzed facts and circumstances surrounding transactions and determination of action to be taken.

• Identified, researched, and communicated awareness’ and/or problem and issue resolution to all applicable personnel.

• Reviewed all new, revised and obsolete Policies and Procedures for Customer Administration and trained all applicable personnel on the changes.

CONTRACT ADMINISTRATOR APRIL, 1986 to MARCH, 1987

• Scheduled, invoiced, prepared orders for data entry, problem solving, bookings, and acknowledgments.

• Quoted generation of new business, warranty conversions, contract modifications, and annual reviews.

• Addressed credit and collection inquiries.

EDUCATION

Bachelor of Applied Arts & Sciences

Applied Technology, Training & Development

University of North Texas

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