Project Manager Customer Service
Resume:
Byron K. Johnson
Montross, VA 22520
Email: **********@*****.***
OBJECTIVE: To become affiliated with an organization where my skills, abilities, experience and talents will be an asset and lead to other professional opportunities with the organization.
SUMMARY of QUALIFICATIONS:
• Goal-oriented professional.
• Skilled in operational management and adept in customer service processes and procedures.
• Superior management skills with experience in formulating innovative solutions to complex problems.
• Excellent communication skills, energetic and self-motivated and loyal team player.
WORK HISTORY:
May 2010-Present
Construction/Business Development Consultant, Mazzuca Contracting
• Assist in the reconstruction of the construction Department thru establishing procedures, processes, and departmental as well as individual goals.
• Provide Project Management Services on high level projects, this includes writing RFPs, bid leveling, awarding contracts to subcontractors, drawing reviews, and negotiating projects with potential clients.
• Establish new contacts and, foster new relationships with Architects, Developers, Government Entities, building owners to bring in additional business for the company (Business Development).
• Perform estimation and budget services for large scale complex project.
• Acts as a subject matter expert on multiple, complex construction projects in both the Federal and commercial sectors.
• Serves as Project Executive on Mission Critical Data Center projects
• Create, compose, review, and approve SOWs, and RFPs
• Create and issue contracts to vendors and subcontractors
• Establish and build vendor and subcontractor relationships.
February 2008-May 2010
Senior Construction/Real Estate Manager of the Northeast/Midwest/Central/Southeast Regions, SAIC
• Responsible for the success and oversight of all aspects (operational, engineering, and financial) of SAIC's construction and project management program for the National Capitol Region, which includes 32 states and all international locations except Canada.
• Responsible for promoting and fostering relationships while serving as liaison between SAIC's Business Unit customers and Corporate Real Estate, Finance, and Procurement.
• Maintain interface with customers, ensuring total compliance with corporate guidelines and policies and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
• Oversees all construction management services as required by Business Units and CRE within my assigned regions.
• Conduct quarterly performance reviews with Business Unit customers and corporate accounting
• Set operational, engineering, and financial goals for the department and develop capital and expense budgets as required.
• Supervise all HR issues related to the direct staff and provide staffing development recommendations.
• Currently manages a in-house staff of 5 Project Managers, 1 CADD Operator, 1 Project Administrator, and 10 Variable Resources (Project Managers)
• Create, compose, review, and approve SOWs, and RFPs
• Create and issue contracts to vendors and subcontractors
• Participate in appropriate professional and community organizations.
• Responsible for development of new sites to include renovations, reconfigurations, data centers, and base build.
• Manages Mission Critical Data Center projects.
• Responsible for developing processes and procedures for CRE Corporate Construction/Real Estate.
• Oversee the implementation of National Contracts (BOAS) with Architectural, Engineering, General Contractors, and Vendors.
• Responsible for writing scopes of work, review bid documents, negotiating, and award of contracts.
December 2006 – February 2008
Senior Director of Construction Services, Apartment Investment and Management Corporation
• Acted as Owner’s Construction Project Manager on Redevelopment and Capital Improvement projects that ranged from base build, interiors, Labs, data centers, heavy IT infrastructure, SCIFS, and classified space to support government contracts/awards.
• Supported project planning efforts to develop project scopes, estimates, schedules and solicits competitive bids from qualified contractors.
• Managed all construction activities following project approvals and coordinates work with Property Management Team to include phasing, staging and site logistics.
• Coordinated all construction activities, reviews and approves payment applications.
• Coordinated permitting requirements.
• Inspected and signed off on the work.
• Ensured compliance with company policies and procedures.
• Ensured that properties under redevelopment are kept clean and orderly with minimal disruption to the residents.
• Maintained budget and schedule compliance throughout the project.
• Completed various standardized monthly reports.
• Create, compose, review, and approve SOWs, and RFPs
• Create and issue contracts to vendors and subcontractors
• Coordinated activities of designers and consultants as necessary.
• Performed final inspections and prepares punch lists, closed out the project.
• Maintained electronic and hard copy project files.
• Other duties as assigned by the Vice President of Construction Services.
February 2004 – December 2006
Construction Manager, Equity Residential
• Performed duties normally associated with the supervision of staff, including all aspects from hiring to termination. Established clear directions and set Pay for Performance stretch objectives/goals for team. Supported and monitors employee growth through training and performance evaluations. In addition, the Construction Manager was responsible for the properties maintenance staff.
• Initiated renovation schedules and structures the construction process for each project. Resolved all construction related issues to ensure timely completion of project. Monitored capital improvements and scheduling.
• Monitored the implementation of the project construction budget and operating plans, through oversight of revenue and expenses. Prepared monthly operating reports under Project Manager's supervision, which track investment performance.
• Create, compose, review, and approve SOWs, and RFPs
• Worked with marketing team to select interior finishes and upgrades, model locations, proofs all marketing material and determines capital upgrades. Ensured construction and product quality is in compliance with applicable building and community codes and company standards.
• Established and updated weekly reports which include asset information and outlines short term strategic objectives.
• Reviewed the manager's monthly Overview Report that summarizes the critical aspects of each property: capital programs, marketing, leasing, personnel, delinquencies, unplanned expenses and miscellaneous issues; takes appropriate action to correct issues as needed.
• Obtained interior renovation proposals and works with Regional Construction Manager to prepare MAAM.
• Worked with Regional Contract Manager to prepare contract documents, change orders and amendments as needed.
March 2001- February 2004
Senior Projects and Business Manager, ERG & Co.
• Administered a staff of 25 which included supervisors and contractors in the restoration of a major apartment facility from apartments to condominiums. This was done under stringent timeframes and precise remodeling criteria. These facilities comprised about 416 units that were converted. In addition, renovated existing housing units, preparing them for sale and/or leasing.
• Developed and implemented budgets; procured contract and services.
• Coordinated all activities in the process with contractors/vendors, superintendents of each facility, and sales staff as timing was of the essence. Each phase of the project had to be on target so that all of the pieces fell into place.
• Managed and coordinated the demolition of each unit and the removal of all debris, the re-modeling of each unit and the inspection/quality assurance of completed work.
• Prepared contract proposals and negotiated with potential clients on various aspects of the work; secured contractual services of vendors to work for the company via the bidding process.
• Utilized Maximo and other program to determine cost analysis for a project.
• Prepared construction drawings, layouts, floor plans and work flow charts using computer programs.
• Create, compose, review, and approve SOWs, and RFPs
• Create and issue contracts to vendors and subcontractors
• Managed multiple projects simultaneously, while delegating work to contractors/vendors and supervised the projects.
• Performed profit (P&L) and loss activities, developed monthly P&L statements, monthly invoice and billing statements and reconciled accounts.
• Developed and implemented customer service strategies and mechanisms for feedback.
• Participated in and conducted OSHA training for staff.
• Participated in Project Management Training.
April 2000- March 2001
Project Manager, MAFC, Chantilly, Virginia
• Administrated the construction function. Company purchased homes, remodeled them for resale.
• Managed budget, procured contracts and services, supervised about 15 staff and over 50 contractors at any given time.
• Inspected properties to determine what was required to get these homes ready for sale.
• Renovated on average 40-60 homes monthly.
• Developed policies that were put in place for home inspectors and for contractor/vendors.
February 1997-April 2000
Area Operations Manager, Williams-Scotsman--Richmond, Washington, DC/Northern VA, Norfolk
• Contracted out work to vendors for construction and renovation of modular units; procured other services as needed.
• Prepared construction drawings, layouts, floor plans and work flow charts using computer programs.
• Managed and supervised a staff of 25 persons and conducted an array of human resources activities.
• Performed profit (P&L) and loss activities, developed monthly P&L statements, monthly invoice and billing statements and reconciled accounts.
• Developed and implemented customer service strategies and mechanisms for feedback.
• Managed the maintenance of a fleet of over 4000 mobile units and the dispatch of units daily.
• Participated in and conducted OSHA training for staff.
• Managed and delegated work to contractors/vendors and supervised the projects.
• Managed inventory control for equipment, modular units and supplies, verifying sources of information and developing monthly inventory reports.
• Conducted fiscal planning activities.
• Communicated directly with upper level management.
June 1993-February 1997
District Fleet Manager, GE Capital Modular Space Baltimore/ Washington Metro-Area.
• Managed the maintenance, refurbish, and dispatch of a fleet of over 1100 modular buildings to hundreds of clients. This was a multi-million dollar operation.
• Prepared construction drawings, layouts, floor plans and work flow charts using computer programs.
• Managed the work of diverse services personnel, dispatchers and office administrative assistants.
• Contracted out work to vendors for construction and renovation of modular units; managed/supervised their work.
• Communicated daily, both orally and in writing to a diverse group of clients and followed up to resolve complex issues.
• Worked closely with upper level management to find win-win solutions to problems involving office staff, vendors and clients.
• Consulted with potential clients and submitted proposals for new work.
• Conducted inventory, audits, site assessment and developed and implemented training programs in a variety of areas, e.g., safety and customer satisfaction.
EDUCATION
1987-1991 Bowie State University
Major - BS Political Science
REFERENCES AVAILABLE UNPON REQUEST
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