Customer Service Administrative Assistant

Shonna Parker Sullivan *********@*****.***

CURRENT ADDRESS:

318-***-**** cel;

4219A Hwy 28E

Pineville, La 71360 –Salary requirements: 60,000 min

SKILLS:

Proficient in: 62-WPM

Microsoft Excel, AP Stylebook, Microsoft Works, Adobe Photoshop, Microsoft Word, Word Perfect, Windows 98, Windows XP, Microsoft Power Point, QuickBooks Pro, PageMaker, QuarkXPress, SAP, Microsoft Outlook, Outlook Express, Visual Basic, Microsoft Office Communicator

EDUCATION:

Northwestern Sate University, Natchitoches, La

Bachelor of Arts, Journalism/Public Relations/News Editorial

Minor: English

Graduation Date: December 19, 2003\

University of Louisiana at Monroe, La

Two years in Computer Information Systems College of Business

Educational Courses: Hospitality Management, Public Relations, Marketing, Advertising, Computer, Accounting, Journalism, Social Sciences, and Photography.

PROFESSIONAL DEVELOPMENT:

Schenker logistics--Proctor and Gamble, Administrative Assistant; Pineville, La

Oct 2006 present Inventory control, SAP, Scheduling, reporting, preventative maintenance, Finance, Construction Audits, shipping/ receiving, goods receipts, purchasing, storeroom, tracking, admin assistant to 3 departments, shipping, receiving, BOLs

DirecTV by Directech Southwest, Inc Office Manager/Customer Call Center Director; Jonesboro, La

Feb 2003 Aug 2006

●Provided me with managerial experience in a customer service call center setting, communication skills, computer training, dispatch experience, invoicing, purchasing, experience with compiling reports, productive company advertising and experience with telecommunications. Hiring, Reprimands, terminations, training of new agents, reporting to corporate head, meeting agendas and quotas, damage claims. Created a 112 page CSR training/policy guide which was implemented company wide. Trained other offices on procedure and standards. Gave oral training and presentations. Performed basic human resource functions. Experience with outside sales of equipment and services.

The Store Cashier; Winnfield, La

November 1999 Feb 2004

●Organized luncheons and banquets, operated a cash register, and improved customer service skills, catering service for large and small events

H&H Tire Secretary; Winnfield, La

January 1999 May 2002

●Prepared quarterly reports, payroll, payroll tax reports, W-2 forms, and other various accounting reports.

●Balanced checking accounts, experience in accounts receivable and accounts payable, and improved computer skills.

Winn Parish Enterprise Freelance Writer & Photographer; Winnfield, La

Summer 2002 and summer 2003

●Conducted interviews, wrote articles for the paper, edited stories, and photographed for the paper during special editions only.

● Also produced and sold Advertisements to reach the sales goal for the special editions. Business to Business sales-- Summer Internship

Current Sauce Freelance Writer; Natchitoches, La

August 2001 August 2002

●Wrote stories for the paper, conducted in-person interviews and phone

interviews, wrote the “Campus Connections” section of the paper.

Residential Life at the University of Louisiana at Monroe House Director; Monroe, La

August 1998 November 1999

●Planned well-structured educational seminars for the residents of Masur Hall, learned managerial skills, supervised 525 residents as well as 12 staff members, and enforced

rules and regulations.

Louisiana Political Museum Museum Director’s Assistant, Winnfield, La

May 1995-August 1996

●Organized tours and political campaign events, completed various clerical work, and

improved communication skills.

City of Winnfield Statistician & Reporter; Winnfield, La

May 1995-August 1999

●Attended sports events, reported game statistics and highlights to the local newspaper

●Met deadlines, calculated baseball statistics.

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