Customer Service Years Experience

Jon W. Ruth

*** ******** ***., ***. * • Brooklyn, NY 11216 • 917-***-**** *********@*****.***

Education

A.S. Degree in Theatre Technology, Valencia C.C. Orlando, FL 1998-2002

• New York State 8 hour Pre-Assignment Certification, 16 OJT, Fire Guard Prep Course, metal detection and hazardous materials training.

• Additional courses in accident prevention, credit card fraud, legal procedures, false imprisonment, testifying in court, internal theft, and bomb threats.

• Passed F00 Fire Guard test and courses in NY State HIPAA Laws.

Skills

• 12 years experience in entertainment and theatre technology fields, 8 years of retail experience, 2 years security experience, all customer service related areas.

• Able to learn quickly and adapt to accomplish my assigned tasks.

• Proficient in Mac and PC applications, type 60 WPM, and internet navigation.

Experience

Defender Security Services Rego Park, NY May 2009-Present

Security Officer/Concierge at various sites in Manhattan and Queens

• Responsible for monitoring CCTV system.

• Responsible for monitoring oxygen tanks, and testing fire alarm system.

• Daily testing of elopement system on residents and exits (at Silvercrest Nursing Home).

• Greeting employees, tenants, and guests at front desk.

• Monitor and direct lobby traffic to proper areas.

• Answering and transferring phone calls on multi-line system.

• Handle complaints from employees, tenants, and guests.

• Responsible for securing and monitoring building stairwells, lobby, roof, basement, laundry area, and outdoor plazas.

• Sort, inventory, secure and dispense mail and packages for tenants.

• Control freight area traffic, sign in all deliveries and contracted building workers.

• Responsible for many other small site related duties and problem resolutions.

Walt Disney World Lake Buena Vista, FL June 2004-Sept. 2008

Entertainment Technician

• Supervised and operated lighting boards, spotlights, audio/DJ and video equipment.

• Responsible for operations of Whole Hog 2, 3, & PC.

• Responsible for training, event set ups, in show operations.

• Worked at various venues, shows, conventions, and clubs across Disney property including, Tarzan Rocks!, Festival Of The Lion King, B.E.T. Sound Stage Club, Rock N’ Roll Beach Club, Atlantic Dancehall, and ESPN Club.

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