Customer Service Manager
Resume:
IHAB A ELRAHEB
Central valley, NY 10917
E-mail: ****.****@*******.***
Cell: +1-845-***-****
EDUCATION
American University in Cairo.
Bachelor of Hotel Service.
1986-1990
Helwan University – Faculty of Hotel And Tourism.
KEY QUALIFICATIONS
• Computer Skills – Microsoft Office XP, Profession XP – Perfect working knowledge with Internet
• Communication Skills – Fluent in both English and Arabic, good knowledge of French.
WORK EXPERIENCE
Sept. 10 – Present Gasho of Japan –Hibachi Steak house
Senior Manager
• Managing the restaurant.
• Preparing weekly store report for the head office.
• Responsible for the whole restaurant inventory.
• Preparing weekly schedule for employees.
• Preparing voucher daily cost, productivity, payroll, sales by revenue and sales report.
• Closing, settle batch.
• Ordering food and liqueurs from the retailer.
• Responsible to train newly hired.
• Dealing with Bank.
• Cashier.
May 95 - Nov 09
Egypt Airline- Member of Star Alliance
• Senior captain B 777
• Reporting to: General Manager of the crew department.
• Responsible for all hotels reservations inbound and outbound for all crew members.
• Managing staff of 21 crew members.
• Training staff for exceptional customer service.
• Prepare the in-flight GD (General Declaration) for all destinations.
• Reasonable for inventorying, arranging and ordering flight catering.
• Greet passengers as they enter and leave the plane.
• Help passengers in the event of an emergency.
Jun 92 - Mar 95
Zas Airline of Egypt – Base –Amsterdam.
Cabin Crew – Chef De Cabin.
• Dispatcher for the pilots schedule and reporting to the ATC.
• Instruct passengers in the use of emergency equipment.
• Take inventory of headsets, alcoholic beverages, and money collected prior to landing.
• Assess the passenger cabin to make sure there are adequate supplies of food, beverages, and blankets.
• Check to see that passengers' seat belts are fastened, seats are in the upright position, and bags are properly stowed prior to takeoff.
MAY 88 - MAR 90
Crystal Travel Center
• Tour Guide
• Hotel Reservations
• Preparing expenses for employees.
• Dealing with Autrement l'Egypte, LVR
JUNE 87 – Feb 88
Nile Hilton Hotel Cairo - Egypt
• Worked as Guest Service Agent "Front Desk"
TRAINING
• Human resource management Certificate.
• C.R.M crew recourse management Certificate.
2005 Performance Standardization Certificate.
REFERENCES
Furnished Upon request.
Contact this candidate