Manager Customer Service

*** ******* **** ***. ***

Houston, TX ***** Phone: 832-***-****

Email: **********@*****.***

Cna Lynette Brooks-Campbell

Objective To coordinate and manage activities in an office environment with efficiency and professionalism, which would help the organization to achieve its objectives and goals.

Experience 2010 – Current White House Black Market Houston, TX

Assistant Manager

• Support the store manager in managing sales, operations, asset protection, and human resource functions of the store

• Supervise associates engaged in sales, inventory receipt, and reconcile cash receipts

• Prepare weekly schedules to ensure proper floor coverage; review time sheets and other payroll documentation for accuracy and submit appropriately

• Greet customers and promote customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries ASAP

• Maintain the visual appeal of the store, ensure proper housekeeping, and train associates on visual merchandising techniques

• Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivates and trains associates to achieve full potential

• Performs all financial activities, including cash handling and reporting, price change, and merchandise handling; ensures all register transactions are completed accurately

• Assists in the recruiting, hiring, and development of store associates; deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations

2008 – 2010 K2 Pharmacy Houston, TX

Office Manager

• Process prior authorization requests and accurately document clinical information associated with the request

• Manage outlook calendar appointments/meetings

• Organize meetings and conferences between doctors and pharmacists

• Research and resolve pharmacy claims/formulary/edit issues; process expenses; handle all incoming/outgoing mail and packages

• Document communication activities and provide required reports

• Troubleshoot issues as they arise from physicians and pharmacy

• Anticipate customer needs and proactively identify new solutions to problems

• Coordinate and make certain all equipment is functioning properly (IT)

• Maintain records/files; make copies; fax; handle all incoming calls

• Apply knowledge and skills to complex activities

2007 – 2008 (Contract) LTD Financial Houston, TX

District Sales Manager

• Managed charge-off accounts with the objective being to maximize the total net dollars returned to clients

• Collected payments; met target sales goals each month

• Collaborated with colleagues on special projects

2005 – 2007 Arthur Hadley Medicine Houston, TX

Assistant Office Manager

• Managed the front desk including incoming emails, phone calls, mail, etc. and 3 employees

• Scheduled new appointments and followed up on already scheduled appointments.

• Insurance verification

• Coordinated financial planning with patients

• Prepared legal invoices for the doctor and expensed all of the office accounting

• Managed vacations and meetings for employees; kept record of vacation, sick time, etc.

• Responsible for overseeing the ordering of all office supplies

• Managed the budget spend of office details for doctor

• Made copies, fax, and handled all incoming calls

Education 2000 – 2003 Texas Southern University Houston, TX

• Non-Degree Earned

Summary of Qualifications • Excellent communication skills

• Time management

• Organizational skills

• Team player

• Able to assimilate new information quickly and efficiently.

• Word, Power Point, Excel, Outlook, Internet

• Expert Clerical

• Superb business attentiveness

• Customer Service Oriented

Extra-Curricular

• Trained classical and opera singer; Involved heavily with music ministry

• Volunteer regularly with various organizations

• Recreational reading

References

Available upon request

Contact this candidate