Customer Service Manager
Resume:
Arlene Joan Rich
Sierra Vista, AZ 85635
Home/Cellular: 520-***-****
Email: ********@*****.***
Education:
University of California, San Diego, CA, 920**-****-****
Bachelor of Science in Biology
Rio Salado College, Tempe, AZ 85281, 2009-Present
Teaching Certificate
Work History:
Response to Intervention (RtI) 7th and 8th Grade Mathematics Teacher, 08/2009- Present
• Currently teaching Response to Intervention (RtI) Mathematics, a pilot program for the Sierra Vista School District.
• Taught 7th and 8th grade Mathematics according to the Arizona Standards.
• After School Tutor for the MASH program
• AIMSweb tester for feasibility and applicability of this website/program as it relates to the RtI Program in Mathematics.
• Maintenance of my teacher website pages.
• Data compilation and screening of students enrolled in the RtI program
• Data entry.
2nd Grade Teacher 07/2008-07/2009
Imagine Schools at Sierra Vista
1000 Wilcox Drive
Sierra Vista, AZ 85635
Supervisor: Eileen Sanford/ Deborah Summers 520-***-**** or 520-***-****
Duties:
• Taught 2nd grade students according to the Imagine Schools and Arizona standards.
• Website administrator
• Part of the NCA re-accreditation team
• DIBBELS Test administrator
• After School Tutor
Training/ Seminars:
• 90/90/90
• Kids at Hope
• Time to Teach
• Ruby Payne
Office Manager 02/2007-09/2007
IEH/EEL
3832 Hancock Street
San Diego, CA 92110
Supervisor: Dr. Michael Harris
Duties:
• Maintained and Modified LIMS Database
• Inputting results from external data sources.
• Sending/receiving wastewater and water samples.
• Purchasing laboratory materials
• Performed some laboratory work on water and wastewater samples.
• Prepared media for water and wastewater samples.
• Customer service
• Handled invoicing
• Prepared proper sampling receptacles for samples.
• Collected water samples.
Assistant Manager 08/2005 07/2006
Meritus Laboratories
10910 Southlake Court Suite B
Richmond, VA 23236
Supervisor: Jack Cooke, 804-***-****
Duties:
• Was responsible for internal and external audits.
• QA/QC Officer and Document Manager.
• Conducted performance evaluation of employees.
• Managed the work schedules of staff.
• Purchased equipments and materials.
• Customer service.
• Collaborated with several laboratories in performing Repeatability Studies.
• Modified laboratory work flow to ensure confidence in the generated data.
• Maintained and upgraded the database system used by the laboratory.
• Worked on various projects from computing needs to training employees.
• Performed ignition propensity tests.
• Calibration of some in-house equipment.
• Prepared and Maintained Calibration Schedule on various laboratory equipment.
Manager, Media Resource Center & Language Lab 04/2004 - 07/2005
University of Mary Washington (Formerly Mary Washington College)
1301 College Ave.
Fredericksburg, VA 22401
Supervisor: Keith Gagnon,804-***-****
Duties:
• Collaborated with various departments to implement usage and policies of the Multimedia Resource Center and Language Lab.
• Worked with faculty and staff to prepare materials for use in the lab.
• Managed the Media Resource Center/Language Lab, including set up and operation of equipment and software.
• Supervised student employees.
• Was responsible for the maintenance of the media collection.
• Performed troubleshooting, making minor repairs and performing preventative maintenance of equipment.
• Provided instructions in the use of the equipments.
• Recommended purchase of resources for the center.
• Tested software or other media to implement in the media center/lab.
Research Assistant 04/2002- 08/2003
Vertex Pharmaceuticals
11010 Torreyana Rd. San Diego, CA 92121
Supervisor: Kahuku Oades or Tom Knapp, 858-***-****
Duties:
• Provided support to scientists in preparation and maintenance of assays.
• Ran and maintained assays as instructed, troubleshot as needed.
• Collected and maintained data files.
• Performed quality control and calibration of numerous laboratory equipments.
• Collaborated with special interest groups for screening of specific targets.
• Participated in data evaluation through in-house programs.
• Organized and updated the compound library.
• Prepared buffers, solutions and electro-sensitive fluorescent dyes.
• Stocked and ordered materials needed for various assays.
• Experienced in working in a sterile environment using aseptic techniques.
Accomplishments:
• Received recognition for being available when needed and aiding co-workers whenever problems arise.
• Received recognition for volunteering in Vertex’s extracurricular activities.
Mentor/ Tutor 01/2002- 06/2002
UCSD, Upward Bound Classic
9500 Gilman Dr. San Diego, CA 92093
Supervisor: Raquel Licuan, 858-***-****
Duties:
• Mentored and tutored high school students attending schools located in “at risk” neighborhoods.
• Tutored mainly in Mathematics (up to Advanced Placement Calculus), Chemistry, Biology and Physics.
Senior Teacher’s Assistant, Special Education 08/1995-09/2001
San Diego Unified School District, STARS Program
4100 Normal Street, San Diego, CA 92103
Supervisor: Roxie Jackson, 619-***-****
Duties:
• Managed the scheduling of other assistants.
• Assisted in training new assistants.
• Wrote protocols on various programs in tracking student progress.
• Assisted and participated in writing students’ Individual Educational Plan (IEP).
• Worked with a diverse group of students to hone their organizational skills.
• Tutored in various high school subjects.
• Mentored and motivated students to pursue higher education.
Computing Experience:
Operating Systems: Windows 95- Windows XP, Mac OSX Panther
Software: Microsoft Office, Dreamweaver, Coffecup.
Educational Programs: Aimsweb, Study Island, ALEKS, STAR Math and Reading, Power School, Grade Pro, Making the Grade, and Renaissance Learning.
Browsers: Microsoft Explorer, Netscape, Safari, and Mozilla
Others: Software for various laboratory automated systems such as Zymark’s Allegro
Automated System, Aurora Biosciences’ VIPR II and FRD, plus in-house technology for data analysis.
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