Customer Service/ Administrative Assistant

Fonda Beard______________________________________________

** ****** **** **, *******, NH 03251

Home: 603-***-****

Career_Focus___________________________________________________________

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Prioritization, time management

Excellent communication skills

MS Windows proficient, MS Powerpoint, Excel

Fast learner with a wide range of practical skills

Telephone inquiries, e-mail, live chat

Travel planning, travel arrangements

Courteous demeanor,

Energetic work attitude

Customer service oriented

Strong client relations

Credit card processing, cash handling

Multi-line phone usage

Data entry, data collection

Internet comprehension

Typing 60 WPM, filing

Accomplishments________________________________________________________

Customer Service

ACD Direct virtual call center, customer services. Experience in taking inbound calls for non-profit organizations, such as ASPCA, St Jude Children’s Hospital, PBS. Data entry, CC processing. Consistently receiving positive feedback from guests and ability to create repeat business by developing long-term relationships with customers.

Handling guest complaints, maintaining a positive experience for all.

Customer Assistance

Working with company systems such as Live support and e-mail. Diligently working to complete all assigned tasks, working overtime if needed

Monetary Transactions

Handling cash, checks, credit cards and automatic debit card transactions with 100% accuracy.

Employment Summary ___________________________________________________

Independent Agent, Virtual Customer Service, Layton, UT

May 2010 to current

ACD Direct

Owner/Provider- Lincoln, NH

August 1987 to current

Munchkin Patch Daycare

Mountain Club on Loon Hotel Resort- Guest Services, Lincoln, NH

October 2003 - April 2007

Customer relations and service, Front desk, Vacation planner

Woodstock KOA- Woodstock NH

November 1995 - March 2000

Reservations, front desk, check in and out, CC processing

Chamber of Commerce- Lincoln, NH

November 1995 -March 1996

Customer service, vacation planner, reservations

Nordic Inn Condominium Resort, Lincoln, NH

October 1991 - September 1994

Front desk, reservations, switchboard, customer service

Education_______________________________________________________________

Woodsville High School September 1969 - June 1974

Woodsville, NH USA

Business

HS Diploma

Keywords______________________________________________________________

Call Center

Phone skills - Telecommunications

Internet counseling

Product knowledge

Customer service and satisfaction

Data entry

MS Excel, MS Word

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