Customer Service Manager

CAREER GOAL: DISTRICT MANAGER SEEKING FAST TRACK CAREER PROGRESSION

PROFILE: Seeking to work in an organization where there is team spirit and room for growth. Prepared to mentor and train subordinates with 18 years of managerial experience. Possess strong communication skills and able to multi task to secure deadlines.

PERFORMANCE HIGHLIGHTS

• Have over 18years of experience and the capacity to adopt new concepts with due responsibilities.

• Have experienced in developing and directing individual as well as associate staffs.

• Familiar with necessary recruiting and training procedures for the newly appointed personnel.

PROFESSIONAL EXPERIENCE

District Manager: Roscoe Service and Products, Chicago, IL 2008 –2011

Assists in the recruitment and hiring of the most qualified managers to meet the district's needs

Oversee preparation of merchandise placement and displays.

Conducts orientation training mentors junior managers in the execution of daily tasks

Ensure that proper channels of communication exist between the stores and headquarters

Help solve problems that affect the stores service, efficiency, and productivity.

Ensures accurate new customer account installations and Orientation to our service

Assistant Branch Manager: Morgan Uniform Service 2006-2008

Responsible for assigning and scheduling Supervisors' and route drivers work on a daily basis

Handles difficult or sensitive customer issues, requests and complaints and acts to promptly resolve and address these issues

Review and monitor daily service activities and operations

Provide expertise, guidance, support and assistance to field staff in day-to-day services and to customer service and sales staff in ongoing customer interactions

Implemented training course for new recruits speeding profitability.

District Service Manager: American Industrial Corporation 1993-2006

Overseeing major accounts which has expanded sales to include mass market accounts

Establish and maintain positive customer relationships

Responsible for the coaching, developing and encouraging excellence from a diverse team

Manage sales, profit and operational expenses for designated sales territory

Customer Agreements and Profitability Reports

Conceptualized strategic layout of all major fleet issues and cost repairs

Successfully increase profits from reroutes and marketing plans in the Locations

Check PH levels from daily wash cycles from plant cleaning water pumping system

EDUCATION & CERTIFICATION

Illinois Medical Institute Chicago, IL

Associated Degree as an Electrocardiograph (EKG) Technician -1993

And (X-Ray –Tech)

Steiner Management And Organizational skills- Salt Lake City, Utah - 1997

Textile and Production Operation

Compliances Guidelines with OSHA Standards

Steiner Management And Organizational Skills- Sana Rosa, California- 1999

Customer Service and Sales Production in Retail and Industrial Industry

Customer Agreements and Profitability Evaluations

TECHNICAL ACUMEN

Microsoft Office Suite

XP/Win 7/Server 2003

Data Recovery

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