Customer Service Manager
Resume:
JESSICA A. CHAMPION
**** ***** **. *******, ** **035
****************@*****.***
CAREER OBJECTIVE:
To obtain a career within a Health care organization that will allow me to utilize skills and experience in customer service, patient care service and Health Care Administration and Management. Seek ongoing opportunity to identify strategic business needs, develop solutions, and solve complex line of business problems.
EDUCATION:
Master of Healthcare Administration; Clayton State University; Morrow, GA Jan. 2011- present
Bachelor of Business Administration; Fort Valley State University; Fort Valley, GA Aug. 2005- Dec. 2008
QUALIFICATIONS:
• Exceptional customer service experience with focus on high level customer satisfaction
• Proficient in Microsoft Word, Excel, Access and PowerPoint Applications and general data entry
• Excellent analytical, interpersonal, verbal and communication skills
• Effectively performs multiple tasks in a fast paced environment
• Knowledgeable in EMTALA, HIPPA and OSHA laws
• Fast learner and adapt well to new /changing environments
EMPLOYMENT HISTORY:
Atlanta Center for Medical Research March 2011 – present
Patient Care Technician
• Assist patients who have mental illness, substance abuse, and co-occurring disorders during admission and discharge; take and record vital signs and assign medical record numbers; evaluate patients’ behavior in a controlled setting on specific medication; organize and conduct recreation and socialization activities; observe and document patient behavioral data; answer multi- line telephone; assist as necessary with daily social and hygiene tasks; escort patients both in and outside the facility.
Target Store: Atlanta, GA June 2009 – March 2011
Pharmacy Tech Trainee
• Receive and fill prescription requests for patients from hospitals, physicians, nurses or directly from the patient. Prepare insurance claim forms; Maintain patient profiles; complete cash register transactions; answer telephone calls and take inventory of over-the-counter medications.
Carl M. Williams Funeral Directors, Inc. Atlanta, GA Feb. 2009 – Dec. 2010
Office Manager Assistant
• Perform various routine tasks associated with apprenticeship duties; general office support; meet clients to verify insurance claims; prepare persons for viewing through embalming, dressing and cosmetics; adhere to OSHA standards; complete/ maintain confidential files and information; computerized database entry; manage calendar and incoming phone calls.
Georgia Perimeter Call Center: Tucker, GA Jan. 2007 - May. 2010
Financial Aid Advisor (temporary)
• Communicate with current and prospective students via phone, e-mail and fax; improve student- faculty interaction through timely correspondence notifications; increase customer satisfaction through resolved complaints; review financial aid applications for precision and completion; maintain a friendly and helpful demeanor.
CVS Pharmacy: Fort Valley, GA July 2007 - Dec. 2008
Shift Supervisor
• Resolve complex monetary and technological issues; perform various payroll duties; attention to detail when balancing cashier registers to guarantee accuracy; ensure the safety and cleanliness of the entire store; provide outstanding customer service through solved customer complaints; set and achieve individual and team production goals.
Combined education and experience in patient services, record keeping, healthcare laws and adhering to pivotal guidelines. Advance skills in carrying out various classified administrative duties including but not limited to; composing correspondence letters, gathering appropriate information, maintaining confidentiality/ integrity of a corporation; developed through training, internships and previous work experience.
SUMMARY:
HONORS/ ACTIVITIES:
• Cum Laude graduate- 2008
• Delta Sigma Theta Sorority, Inc. 2008- present
• Dean’s List, 2007- 2008
• Recipient, Honor’s Convocation, 2006- 2008
• National Society of Leadership and Success, 2006- 2008
• Recipient, HOPE Scholarship, 2005-2008
*References Available Upon Request*
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