Quality Assurance Project

ANUJA KULKARNI

***.*****@*****.***

NC

An accomplished Business Analyst with a specialization in Business Rule Analysis including Requirement Definition and Quality Assurance.

Summary of Qualifications

● Strong experience totaling 8 years in the field of Business Analysis, Business Process Re -engineering, Design and Testing of large-scale enterprise systems

● Hands on experience in Business Rule Management Systems and methodologies specially in insurance and finance domain

● LOMA 281 Certified (Insurance and Annuities)

● Experience in rule harvesting from requirements and use cases

● Comprehensive knowledge of methodologies like Waterfall, Agile SCRUM, Spiral, Rational Unified Process (RUP), Service Oriented Architecture( SOA), Capability Maturity Models (CMM) and UML

● Adept at creating and transforming business requirements into Software Requirement Specification and designing business object models using use case models, workflow models, process flow diagrams

● Experienced in analyzing and generating business requirements documents (BRD), technical specifications, UI specifications, use cases, test plans, test cases and test scripts based on defined testing standards

● Proficient in various test methods like functional, regression, system integration (SIT), acceptance (UAT), load/performance, security, browser compatibility, and performance testing

● Hands-on experience with testing tools like Test Director /Quality Center

● Hands-on experience in designing wireframe, mockup and prototyping with tools like Pencil Project, Mockflow

● Experience working with database like Oracle with query engines like SQL Navigator

● Solid management skills, demonstrated proficiency in leading and mentoring individuals to optimize productivity and quality, while forming cohesive team environments

● Excellent communication, analytical and inter-personal skills

● Ability to work independently as well leading the team and manage business expectations with a delivery-focused approach to the work

Technical Expertise

Concepts: SDLC, ER modeling, Normalization, OOAD

Tools: Rational Rose, UML, MS Visio, Rational RequisitePro, CaliberRM, Lotus Notes

Test Director /Quality Center, ILOG Jules, Rational Clear Quest, Sharepoint, Snagit, MS Project, MS Office Suite

Languages: PL SQL, HTML, C

Database: Oracle, MS SQL Server, MS Access

Operating systems: Windows 95/98/2000/XP

Technical Environment: I Log Jrules, JWS/J2EE, .Net

Professional Experience

United Guaranty, Greensboro, NC April 2011- Present

Lead Business System Analyst

United Guaranty’s primary product is private mortgage insurance. The coverage which is called mortgage guaranty insurance or mortgage insurance enables borrowers to buy a house with only a modest down payment. The Project involved implementation of Business Rules Management System (BRMS) with ILOG for enhancing the Loan origination system of the organization.

Responsibilities:

● Harvesting rules from requirements documentation

● Legacy application analysis

● Interviewing subject matter experts (SME’s)

● Defining processes and establishing standards for rule authoring

● Generating and maintaining rules as per the quality parameters

● Help rule authors to code the rules in the most efficient manner such that they are flexible enough to change whenever the business policy changes

● Participation in designing rule flow

● Worked on Rule Governance for establishing business rule governance within the organization and conducted Governance Simulation Walk through sessions

● Managed the Change Request Process throughout the project lifecycle

● Assisted in various project management activities like managing project timelines and deliverables

● Worked with Business Analysts for standardization of documentation to easy understanding of system functionality

● Worked on Gap Analysis and documented As-Is and To-Be scenarios

● Worked on Data Mapping to identify the redundancy of Data elements

● Participated in design and deployment strategies with System Architects

● Conducting peer reviews for the rules extracted from requirements

● Facilitated peer reviews of authored rules

● Writing technical specifications

● Formulated testing strategies and performed rules testing in isolation and in integration with other rule services

● Participated in code reviews

● Working with system architects and rule developers to ensure conformance of rules architecture with overall project design

● Acted as a liaison between the developers and business, confirming correct implementation of the requirements

● Working with domain experts in determining the flow of execution and educating them on the pre and post conditions of a rule service

● Performed QA functions during IT and UAT, created system test scripts for different test scenarios covering all aspects of project functionality

● Creating and generating system test scripts for different test scenarios covering all aspects of project functionality

● Creating test plan, walk through, strategy document

Environment: ILOG, Java, SOA, Lotus Notes, MS Office Suite, MS Visio, Quality Center, Oracle, SQL

Allstate, S Barrington, IL Feb 2011 – April 2011

Technical Business Analyst

MMA (Master Membership Application) Allstate Roadside Services (ARS) has 2 main types of customers: retail customers and wholesale customers. Retail customers are ones in which ARS markets directly to a consumer to purchase a membership for roadside services. Wholesale customers are usually companies that partner with ARS to provide roadside services on behalf of the company. The MMA Application is used by Call Centers to capture data needed to service a customer that is broken down/disabled and secure a service provider that can either fix their disablement or take them to a dealer/repair facility for service to correct the problem.

Responsibilities:

● Participated in requirement gathering, application design and quality assurance (QA) efforts associated with upgrade and customization of applications

● Gathered requirements and prepared Business Requirement Documents

● Involved in Requirement Scoping and analyzing high priority requirement for implementation

● Used SQL Navigator for data analysis

● Participated in code reviews

● Worked on Gap Analysis and documented As-Is and To-Be scenarios

● Design and develop Process Flow Diagrams with Visio

● Reviewed and analyzed use cases

● Designed and documented use cases, test strategy, test cases

● Worked with QA team for testing User Interfaces in order to check its functionality against the requirements

● Worked with the developers, business to ensure the requirements are understood correctly

● Worked with business to validate the actual results with the expected and ensured the traceability to the functional requirements

Environment: .Net, Sharepoint, Snagit, MS Visio, MS Office, Rational Clear Quest, Oracle, SQL

Fidelity Investments, Merrimack, NH Feb 2010 – Jan 2011

Business Process Analyst

Fidelity Investment has full array of financial products and services such as retirement plans, mutual funds, life insurance. ART and Cancel Transfer is the core client facing transactional application which facilitate online allocation of bouquet of funds, offer re- balancing of the portfolio, facilitate money transfers and also provide facility to cancel transfers. The project had a high visibility since it involved critical business validations, money transactions. There were approximately 10 K customers logging into these applications everyday.

Responsibilities:

● Interfaced with business users to prepare and update Business Process Requirements (BPR) and System Requirements for a high volume transactional system

● Served as the liaison between business and technical team

● Participated in Joint Application Development sessions (JAD) to identify business rules and requirements

● Developed use case with UML for new product functionality, workflow, screen mock-ups, and conversion requirements

● Harvesting rules from requirements documentation

● Generating and maintaining rules as per the quality parameters

● Designing Process Flow, sequence diagrams with Visio

● Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met

● Utilized RUP to configure and develop process, standards, and procedures

● Assisted in process modeling, conducted and participated in JAD sessions with system users, helped with design walkthroughs

● Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

● Created documentation for training and help desk teams

● Involved in preparing a simple and detailed user manual of the application for an intended user

● Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams

● Worked with Oracle, SQL queries for data manipulations

Environment: .Net, MS Outlook, Sharepoint, Snagit, CaliberRM, MS Office Suite, SQL, Oracle

GSK, RTP, NC Sept 2008 – Dec 2010 Business Analyst

GlaxoSmithKline GSK is a multinational pharmaceutical, biologics, vaccines and consumer healthcare organization. It provides wide range of prescribed, over the counter medicines and nutritional drinks. The Project involved development and enhancement of claim processing system an internal facing application.

Responsibilities:

● Participated in Joint Application Development sessions (JAD) to identify business rules and requirements and then documented them

● Harvesting rules from the legacy systems, requirement documents

● Designing Process flow using Visio

● Involved in requirement scoping and analyzing high priority requirement for implementation

● Created business requirements document and converted into system requirement specification Document(SRS)

● Worked on Gap Analysis for documenting the As-Is and To-Be Scenarios

● Worked on Data mapping for identifying the redundancy of the data elements

● Participated in code reviews

● Managing all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements

● Helped QA Team in testing User Interface use cases to verify whether all the user requirements were catered to by the application

● Creating test plan, walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts

● Reviewed and analyzed use cases and came up with system design and test plan templates, defined, performed test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality

Environment: Java, SOA, Lotus Notes, MS Office suite, MS Visio, Oracle, SQL

Thomson Financial, MN Dec 2007 – Aug 2008

Business Analyst

The project involved enhancement of web applications for wide array of products.

Responsibilities:

● Acted as a liaison between the developers and management staff and was instrumental in resolving conflicts between the management and technical teams

● Participated in Joint Application Development sessions (JAD) to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people

● Participated in requirement gathering, application design and quality assurance (QA) efforts associated with upgrade and customization of applications

● Created business requirements document and converted into system requirement specifications document

● Created and managed project templates, use case project templates, requirement types and traceability relationships in CailberRM

● Used SQL queries to retrieve and analyze information from databases

● Helped QA Team in testing at User Interface cases to verify whether all the user requirements were catered to by the application

● Archived all project documents and implementing activity-based configuration management request and reported them

● Used MS Visio for wireframe diagrams for designing end user screens

● Involved in preparing a simple and detailed user manual of the application for an intended user

Environment: Java, Lotus Notes, MS Office suite, MS Visio, SQL

United Health Care, Minneapolis, MN Aug 2006- Nov 2007

Business Analyst

This is MMIS application Customer Information Claim System (CICS) for the providers to check the contact information, deductible/ co pay of the contract and allows aerating creating, viewing claims. Providers can be hospitals or health care centers, doctor’s office or an insurance agent who can sell the UHC insurance.

Responsibilities:

● Gathered requirements by interacting with all key stakeholders involved in the project

● Written FRD's and worked on ensuring system design meets requirements

● Developed test plans and test cases based on the gathered requirements

● Interacted with developers and stakeholders during all stages of the SDLC

● Served as the liaison between management and development team

● Extensively involved in testing using Quality center and also wrote shell scripts as needed

● Added test cases and generated use cases UML as needed when the application added new features

● Used SQL queries to retrieve and analyze information from databases

● Ensured data integrity and consistency over the course of development

● Responsible for communicating results of testing to developers and business users

● Involved in full testing life cycle including system, integration and user acceptance testing

● Developed various types of reports detailing bug fixes and requirements and use cases

● Played crucial role in assisting other QA and UAT team members by providing the needed data for their test cases so as to validate the business requirements

Environment: Java, MS Outlook, MS Office suite, MS Visio, Oracle, SQL

ADIT Technologies, Pune, India Aug 2004-April 2006

Business Analyst/ Quality Analyst

ADIT Technologies is involved in building and providing customized applications like student enrollment application, payroll application etc. for its clients.

Responsibilities:

● Involved in preparing a simple and detailed user manual of the application for an intended user

● Analyzed and reviewed documents provided for test planning, preparation, test approach and implementation plans

● Designed Data Flow Diagrams (DFD) , Entity Relationship Diagrams ( ERD) using modeling tools

● Provided Technical and procedural support for User Acceptance Testing(UAT)

● Performed various types of testing, such as functional, regression, user acceptance, negative and installation testing

● Creating and generating system test scripts for different test scenarios covering all aspects of project functionality

● Evaluated and reported test results with traceability documents

● Performed functional decomposition, design test scenarios for different financial user groups based on system requirements, solution diagrams, help files, and screen mock ups

Environment: .Net, Java, Outlook, MS Office suite, MS Visio, Oracle, SQL

Education

Master in Computer Management

University of Pune, INDIA

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