Customer Service Manager
Resume:
Edward Sipla
Mobile Phone: 219-***-****
Secondary Phone: 219-***-****
E-mail: ********@*****.***
OBJECTIVE
To further my career within a company by passing on my knowledge and experience to others and to make decisions based on prior experience to increase company profitability. Not only will the company have a skilled worker, but a trustworthy employee that will be there for the long run.
WORK EXPERIENCE
Sales and Marketing: Merchandiser Division
June 2006 - present
Coca-Cola Enterprises Ltd | Portage, IN
Food and Beverage Production
Having a localized territory of stores that I visit daily and go through my job description listed below, making sure the account is pleased, and customers are happy.
• Responsible for maintaining product availability and merchandising products at all designated accounts. Responsible for keeping inventory records and validating, revising and transmitting replenishment orders.
• Job responsibilities also include open communication between Merchandising Supervisor, Account Manager, Store Management and Store Personnel.
• Maintain appropriate product levels in beverage sections and throughout accounts, including shelf allocation and cold equipment.
• Help determine stores product needs and support maintenance of inventory levels.
• Establish and monitor key business performance indicators.
• Ensure maximization of Company assets and return on investment.
• Build and maintain product displays in compliance with company standards.
• Maintain clean and organized back-room and manage trade breakage in assigned accounts.
• Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.
• Maintain professional team relationship with co-workers and customers.
• Transport, replace and maintain Point of Sale advertising as appropriate for account.
• Maintain Merchandising standards while rotating products in designated accounts.
• May provide on-the-job training to new or existing merchandisers on standard merchandising activities and procedures.
• Build and maintain product displays in compliance with company standards.
• Maintain appropriate product levels in beverage sections and throughout accounts including shelf allocation and cold equipment.
• Maintain clean and organized back-room and manage trade breakage in assigned accounts.
• Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.
• Maintains professional, team relationship with co-workers and customers.
• Transport, replace and maintain Point of Sale advertising as appropriate for account.
• Maintain merchandising standards while rotating products each time in designated accounts.
• Experienced working with minimal supervision.
• Prior grocery store and/or consumer products/retail experience preferred.
• Ability to operate a manual/powered pallet jack or lift product.
• Demonstrated communication skills.
• PPE – Personal Protective Equipment
• Valid driver's licenses, current vehicle liability insurance, and driving record within MVR policy guidelines, pallet jack certification as required.
• Large frame body has ability to repetitively lift, pull and push 50+ pounds, reach above head height, stand, walk, kneel, bend and reach.
Mechanic / Fabricator
February 2007 – December 2009
Rush Racing – Performance Parts and Installation
Worked in a speed shop doing various mechanic based jobs and fabrication
• Metal working: MIG welding, acetylene cutting torch, cutting/bending press.
• Electrical wiring experience: Wiring harness, battery relocation, car audio and video install.
• Custom Turbo installs
• Custom Exhaust work
• Building motors
• Bolt on parts
• Hydraulic lift equipment use and maintenance
• Pneumatic tools: Impact gun, cut off wheel, air ratchet, air chisel/hammer
• Basic automotive repair: brakes (drum and disk), electrical and charging systems, ignition, fuel system, and exhaust systems.
• PPE – Personal Protective Equipment
Client Service Clerk / Assitant Dairy Manager
April 2001 - May 2004
Strack and Van Til Super Market Inc | Schererville, IN
Retail
Worked in a grocery store and moved up through the ranks, from grocery bagger, service clerk, grocery stocker, assistant dairy manager.
• Building sales displays, Working well under busy conditions(holidays), Condensing backroom,
• Organizing damaged product to respected areas for credit, Facing/Straightening product in aisle, Stocking all areas of the grocery store, inventory control, Unloading stock trucks,
• Stocking loads and organizing pallets, Operating forklifts and machinery. Working closely with management.
• Completed 2 customer service classes to treat the customer with utmost respect.
• Received an operator’s license to operate hand jacks, power jacks, stock forklift, and stock picker under OSHA standards.
• Know a lot about how a grocery store works and how to navigate them properly.
• Learn and adapt quickly to skills need to complete the job needed.
• Ordering Product needed to keep store well filled
• PPE – Personal Protective Equipment
• Managed a group of 5 workers to complete the job in a successful and timely manner.
EDUCATION
Some College Coursework Completed, Computer Information Systems Technology,
8/ 2003 - I have not graduated
Purdue University Calumet | Hammond, IN
Degree Specific Programs that I learned through course work.
• HTML Coding
• Microsoft Access
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Adobe Acrobat
• Adobe Photoshop
• Microsoft FrontPage
• Microsoft Publisher
• Microsoft Office
• Microsoft Project
• Microsoft Works
• Microsoft Outlook
• Windows 98
• Windows 95
• Windows XP
• Windows Vista
LANGUAGES
German: intermediate
Spanish: intermediate
CAREER HIGHLIGHTS
Using my skills from college, I made a successful website for a local company and it resulted in him making an extra 10% in profits for his business. It also increased business by 20% by having a website so people could find out information about his company, and see how they could benefit from his services.
Also set up an online quotes page to speed up the process of his business which saved him hours during the day with wasted time on the phone, all which was implemented through his website.
He enjoyed my work so much he even had me start an online store in parts sales, and set up online forum businesses to promote new products, specials and group by advertising.
INTERESTS
Building computer and selling them, working on and troubleshooting PC problems Most sports NFL, NBA, MLB, Nascar, Drag Racing, Being outside and enjoying life.
REFERENCES
Jeff Hansen
Owner/Operator -Rush Racing
Personal
Richard Brandenburg
Mechanic Service Rep -Canadian National
Personal
Jeffery Maliziola
Warehouse Manager -Strack and Van Til Super Market Inc
Personal
Steven Jackson
Sales Manager -Champion Window Mfr & Supplies Inc
Personal
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