Customer Service Sales
Resume:
MATTHEW F. MCLENDON
Jonesboro, AR 72404
E-mail: ***************@*******.***
OBJECTIVE: To use my education and management experience to obtain a challenging and rewarding career in which to grow professionally, as well as, personally.
EDUCATION: Bachelor of Science, Finance • Arkansas State University- Jonesboro, AR
• Concentration: Real Estate/ Insurance
• Graduation Date: May 2009
Related Coursework: Real Estate Appraising, Real Estate Finance, Strategic Management, Capital Management, Investments, and Risk and Insurance.
EXPERIENCE: Assistant Vice President/Banking Center Manager. Bank of America, Jonesboro, AR (08/09-Present)
• Responsible for leading a team of sales and service professionals to meet and exceed sales goals and service targets.
• Directly work with customers to uncover and satisfy their financial needs.
• Ensure the operational excellence of the center and maintain the highest level of customer service.
• "Lead from the Lobby," by greeting customers, directing them to the appropriate areas of the center, and ensuring that the customers' needs are met.
• Supervise and coach teams on proper execution of key banking center "plays" while role modeling the desired behaviors.
• Sell to individual customers and manage overall aspects of running an efficient and productive banking center.
• Communicate with consumer executives, review center performance assessments and update staff on business developments.
• Create workforce stability by cultivating an engaged, spirited and well coached team.
Assistant Banking Center Manager. Bank of America, Jonesboro, AR (09/08-08/2009)
• Maintained the highest level of customer service and demonstrated core values and exhibited Bank of America Spirit in all actions.
• Assisted and supported in leading a team of sales and service professionals to meet and exceed sales goals and customer delight targets.
• Worked with customers to uncover and satisfy their financial needs.
• Coached teams on the proper execution of key banking center plays.
• Established staffing schedule, teller recruiting, and performance management.
• Accountable for the day to day management of sales and service fulfillment including operational excellence and compliance.
Assistant Manager. Wal-Mart Store #0091, Forrest City, AR (5/04-09/08)
• Contributed to the achievement of financial goals.
• Protected company assets by identifying opportunities to prevent shrink.
• Promoted an environment that exceeded the expectations of the customer.
• Ensured compliance with company policies and standards.
• Consistently reviewed and reacted to competitive, demographic, and economic trends within the
market.
• As a leader, ensured the development, success, and recognition of associates.
• Supported and encouraged the Open Door policy by creating a positive, productive, and engaging environment for all associates.
ACHIEVEMENTS/ • Dean’s List-Arkansas State University 2009
MEMBERSHIPS • Habitat for Humanity Family Selection Committee 2010
• Kiwanis Club of Jonesboro- Board of Directors 2011
REFERENCES: Available upon request.
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