Training Customer Service

RICHARD D. ZUCK

**** ******** ******* ************, ** 91977

Home/Cellular Telephone: 360-***-****

Email: *****@*****.****.***

Objective:

Summary of Qualifications:

Accomplished, results-orientated professional with 20 years of leadership experience ready to transfer versatile knowledge and skills to a challenging and results orientated company that uses my SME knowledge and customer service skills. Proven success in training personnel: Currently have secret security clearance.

Professional Experience:

• Areas of focus for assessments were foam generating systems; HALON fixed flooding systems, SCBA, main/secondary drainage systems, watertight closures, CBR-D.

• Conducted Pre-INSURV grooms aboard three commands, resulting in the successful completion of INSURV for each command.

• Wrote and presented assessment results to customer ships at the command level, providing information on issues found and recommendations to solve the issues.

• Provided training on damage control major systems of concern to over 500 Sailors, enhancing Fleet knowledge.

• Using standard word processing tools (Microsoft ® Word, Excel, and Access) and US Navy Programs (FED Log, OMMS-Ng) wrote over three hundred jobs for Ship’s Force Consolidated Ship’s Maintenance Plan (CSMP), documenting deficiencies found during assessments.

• Supervised personnel in the repair of major or repair before operating (RBO) discrepancies on foam generating systems, main drainage, SCBA, watertight closures.

• Participated in shipboard systems maintenance, test and evaluation, field support and training.

• Qualified in the operation and repair of Navy CBRD equipment with emphasis on detection, decontamination and collective protection.

United Stated Navy 1993-2013

2010-Present USS VANDEGRIFT FFG48

• Training Team Assistant for the organization, training and direction of the fire parties and ship board personnel.

• Relied upon to lend expertise of the ships DC, FF, and CBR-D subject matter expert.

• Repaired, maintenance, and operations of various fire fighting systems including foam generating systems, fire main, SCBA, and HALON extinguishing systems.

• Inventory of 3 repair lockers and maintain the damage control gear that is in them.

• Review and implementation of the Gas Free Engineering Program, conducted over 100 hours of gas free testing.

2006-2010 Afloat Training Group Pacific North West

• Oversaw and evaluated the status of training readiness during training cycles.

• Provided support using the Navy Continuous Training Environment battle labs for fleet synthetic training unit level.

• Conducted Training Officer Seminar for afloat training officers.

• Ensured the timely and accurate reporting of the ships exercise accomplishments and mission area training readiness.

• Ensured internal administration of training in the command is well organized and is maintained per the guidelines.

• Conducted and propose schedule modifications to help the ship conduct required training.

RICHARD D. ZUCK pg 2

2004-2006 USS DENVER LPD9

• Conducted and supervised over 200 hours of ballast/deballast operations onboard a LPD-class vessel.

• Supervised and supported the Damage Control Assistant in organizing and training the ships damage control and fire fighting teams.

• Qualified over 200 of the ship’s crew and marines in damage control, and fire fighting.

• Oversaw the repair, maintenance and operations of various fire fighting systems including foam generating systems, fire main, SCBA, ballast systems and HALON extinguishing systems and CO2 extinguishing system.

• Supervised and performed all tasks necessary to train the ship’s crew on Shipboard Chemical, Biological and Radiological-Defense.

•

2004 Fort Leonardwood, MO

• Received training in Shipboard Chemical, Biological and Radiological-Defense.

• Learned how to advise commands on how to integrate into functions necessary to prepare for, defend against, and recover from a CBR involvement.

2002-2004 USS SHOUP DDG86

• Performed organizational and intermediate level maintenance and repair of damage control equipment and systems.

• Performed as an On Scene Leader to organize and direct fire parties in damage control and decontamination procedures in response to biological/chemical and radiological threats.

• Qualified as Damage Control Training Team member.

• Performed as one of the ships Gas Free Petty Officers

2001-2002 Pre-com Training Group Pacific SanDiego, CA

• Conducted training to newly navy personnel reporting to the USS SHOUP on damage control, and fire fighting systems.

Professional Developments:

Instructor - Trained in presentation and instruction techniques, curriculum development, lesson planning with visual aids and development of instructional materials, and possesses platform teaching skills.

Senior Enlisted Damage Control Program Management and Training Specialist- Skilled in delivering instructional techniques, skills, and media in the areas of firefighting, Damage control and CBR-D subject matter expert.

CBR-Defense Specialist- Knowledgeable in the effects of chemical/biological radiological-defense and procedures for protection and decontamination of personnel and equipment.

HAZMAT Control and Management Technician- Training in the identification, labeling, transport and management of hazardous material.

Contact this candidate