Technical Trainer

Adrienne Hall Mayse, PMP 317-***-****

**** ******* *******, *******, ** 46038 ********.*****@***.*** http://www.linkedin.com/in/amayse

OBJECTIVE

Transition to a career in a growing organization that will allow me to continue to expand in my three primary fields of expertise and experience: Technology, Process Improvement, and Training

EMPLOYMENT HISTORY

SOFTWARE DEVELOPMENT STANDARDS TRAINER

Conseco Insurance, Inc., Carmel, IN July 2006 to Present

• Support all aspects of the Software Development Life Cycle (SDLC) from requirements analysis through testing

• Design, develop, and deliver curriculum and programs for multiple audiences on software, tools to support the SDLC, and other complex business processes

• Support team members to better perform individual SDLC tasks, improve customer relations, and meet development goals

• Perform onsite and one-on-one support as needed across three locations: Chicago, IL, Philadelphia, PA, and Carmel, IN

• Investigate, recommend, and develop solutions using new technologies

• Build and maintain vendor relationships where third party training is needed

• Consult across business areas as an adult learning and training resource

• Coordinate with internal and external subject matter experts to stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate

• Assess relevant training needs for individuals and organization, in consultation with departmental heads

• Plan and deliver training where necessary to augment that provided externally or internally by others

• Recommend assessment methods and measurement systems by which to measure training needs

• Analyze course evaluations for opportunities to improve or tailor the current training approach

• Plan functional training budgets, forecast costs as required by organizational planning and budgeting systems

• Engage subject matter experts to contribute either personally or materially to training program delivery and documentation, as needed

OWNER/SOLE PROPRIETOR

Milestones Consulting, Troy, MI December 2004 to July 2006 *Formed to provide supplemental income while completing degree

• Perform commercial and multi-family property inspections (McDargh Real Estate Consulting and Mortgage Ramp)

• Develop Property Management Operations Manual (McCormack Baron Ragan Property Management Services, Inc.)

• Small business process analysis and improvement implementation (M.L. Lathrop, MSW, Auto Tech Services, and Salon Zef)

AREA MANAGER

McCormack Baron Ragan Management, St. Louis, MO September 2003 to December2004 Left to pursue completion of degree

• Created annual operating budgets to maximize income and reduce expenses for seven apartment communities

• Developed written operational processes and standards for both regional and corporate use

• Oversaw recruitment, training, and development of 22 employees across seven communities

• Analyzed income and expense reporting to ensure all income was captured and properly coded

• Received and addressed on site resident issues that escalated beyond the site’s ability to address

SUPERVISOR, INFORMATION SERVICES TRAINING

PROJECT MANAGER, SOFTWARE IMPLEMENTATION

Hospice of Michigan., Detroit, MI 2002 to 2003 Left at completion of project

• Developed project plan and coordinated the delivery of training to 15 locations (300 employees) to facilitate the successful transition of the organization’s primary software system

• Directed the design, development and delivery of all technical training programs for both new and existing HOM employees leading to effective utilization of Microsoft and other software tools

• Anticipated how software implementation, transition or modification would effect the departmental and end user processes and developed rollout plan that will would minimize impact on productivity while expediting the delivery of such updates

• Oversaw development and daily activity of three Information Services Trainers

• Justified budget items related to Information Services Training

REGIONAL LEASING DIRECTOR/REGIONAL TRAINING DIRECTOR

Concord Management Ltd., Livonia, MI 1995 to 2002

• Acted as a liaison between Regional and On-Site staff to maximize effective communication and teamwork

• Provided on-site staff support and continued training in management, leasing, and Section 42 Housing skills

• Identified and recognized employees with potential and developed career path to enhance skills

• Devised and implemented systems to effectively track both employee and property progress

• Provided training in 10 states for new and existing employees on software programs such as Microsoft Office Suite and Rent Roll

• Traveled to new areas to conduct market analysis and made recommendations for new construction

• Performed site visits to determine areas of concern and devised affirmative plan of action

• Monitored property performance to assured target occupancy and revenue was maintained

• Served as interim manager at troubled properties to bring them back to proper occupancy/income goals and resolved people/HR issues

RELOCATION SPECIALIST

Apartment Search, Rochester Hills, MI 1993 to 1995

• Qualified clients needs and provided marketplace analyses

• Produced store revenue by effectively matching clients needs to available rental options

• Generated traffic through networking/marketing strategies to increase both personal income and company revenue

LEASING CONSULTANT

Scott Management Co., Southfield, Mi. 1992 to 1993

• Interfaced with prospective residents ;qualified, followed up and tracked prospective applicants

• Relocated to several properties to increase unit occupancy and experienced excellent results

STORE MANAGER

Tandy Corp./ Radio Shack, Fort Worth, TX. 1989 to 1992

• Managed the sales and merchandising activities to include sales enhancement and customer service activities.

• Ensured that all Sales Team Members were trained and aware of the store’s customer service policies.

• Drove sales volume and margin through active involvement with customers and Team Members on the sales floor.

• Audited sales to ensure compliance with company standards and procedures

• Recapped sales with Sales Team Members

EDUCATION/CERTIFICATION/ADDITIONAL TRAINING

Project Management Institute, Project Management Professional (PMP)

Health Insurance Associate (HIA) Health Insurance Association of America 04/08

Health Care Customer Service Associate (HCSA) Health Insurance Association of America 04/08

Managed Healthcare Professional (MHP) Health Insurance Association of America 01/08

Business Process Advisor (BPA) Health Insurance Association of America 01/08

Active Member, American Society of Training and Development (ASTD)

Bachelor Degree in Business Administration, Kennedy Western University 07/06

Trustee, Wexford Parkhomes Condominium Association, 2004-2005

Microsoft Master Instructor: Office 2000

Microsoft Office 2000 Specialist

Other Software Proficiencies: Rent Roll 2000, Camtasia, SoftSim, RoboHelp, Training Partner, Quality Center, CaliberRM

REFERENCES

References available upon request

Contact this candidate