Administrative Asst. / Customer Service Specialist/ Data Entry/ VA

Esther Ouellette

**** ******** ****** *********, ** 37803

*****.*********@*******.*** · 865-***-****

Summary of Qualifications

Administrative Assistant, Customer Service Associate and Personal Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.

v Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

v Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

v Highly focused and results-oriented in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issues in initial stages.

v Proficient in Microsoft Office System, QuickBooks, Microsoft Windows® operating system, and Mac operating system; type 60 wpm with complete accuracy.

Professional Experience

Cigna Healthcare – Chattanooga, TN 08/2001-6/2004

Senior Customer Service Representative

Handling of multiple phone lines assisted and followed up on numerous phone calls daily. Verified predeterminations, precertification and member benefits. Prepared member and provider documentation. Advised and educated providers on explanation of benefits, letters of medical necessity, medical records, Operative and Emergency Room Reports. Verified eligibility, student status, and COBRA coverage. Assisted in training new employees.

First American Title Co. (contracted) – Chattanooga, TN. 05/2001-08/2001

Administrative Assistant to the President

Maintained Database of clients and prepared closing insured letters along with sending deeds to agents. Prepared Expense Reports and Travel expenses, itemizations and all secretarial duties required along with filing and maintaining several systems at once.

Elite Physician services – Chattanooga, TN. 02/1999-03/2001

Personal Assistant to the Chief of Operations

Scheduling interviews and assisting in all administrative duties. Coordinated the loan approval, employment verification, assisted in the development of the policies and procedures handbook. Provided assistance in the areas of fraud prevention, employment and reference verifications, and provider assistance.

MOVIE GALLERY – Chattanooga, TN. 08/1997-02/1999

Assistant Manager

Directed day-to-day office operations, providing fundamental support to Manager and District Manager. Managed accounts payable, receivable, and payroll. Oversaw administrative budget. Prepared expense reports and credit card/bank reconciliations. Purchased all hardware and software, performed application upgrades, and trained staff in use of office computer resources.

Responsible for the hiring, training, coaching and supervision of 10 employees, handled all employees scheduling, time, attendance, and payroll. Helped Sales to reach a maximum all-time high, with employee’s assistance and marketing our products.

Education:

Business Administration-University of Phoenix online

Still pursuing

*Additional training in claims, customer service, HIPPA compliance and organizational and fraud prevention while employed at Cigna Healthcare.

Additional classes - Chattanooga State Technical Community College

Educated in Legal Writing and Research, Domestic Relations and Criminal Law.

Education is ongoing at this time.

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