Customer Service Technician

Barbara Davis-Robinson

**** ******* **** **** *****, IN 46808 260-***-**** *****@***.***

SUMMARY OF QUALIFICATIONS

• Microsoft Office Word, Excel, and Lotus Notes

• Strong customer service orientation

• Excellent written and verbal communication skills

• Motivated self-starter, able to handle multiple tasks simultaneously

• Highly organized, with the ability to adapt quickly to changing priorities

EXPERIENCE

Job Seeker 1/10 – Present

Supervisor 5/11 – 12/11

House Fire Fort Wayne, IN

• Coordinated complete gutting and rebuild after house fire

• Interfaced with all sub-contractors

• Itemized all losses for insurance purposes

• Picked every detail for the interior and exterior finishes

• Kept Budget

• Unpacked and organized saved items from the fire

• Picked all new appliances and furniture

• Decorated every room with new items

Caregiver 12/10 – 1/11

• Provided care for mother during recovery Princeton, IL

Dispatcher 10/06 – 1/10

Comcast Cable Fort Wayne, IN

• Communicated with over 200 technicians in the field

• Closed the technicians work orders

• Corrected work order as needed to make service work properly

• Troubleshooting with the technician

• Route work orders to technicians for same day appointments.

• Make contact with customers to confirm appointment time and also follow up on appointment to make sure services are working correctly.

• Provision internet service when the customer does not have their computer available for the technician.

Job Seeker 4/06 - 10/06

Senior Customer Service Associate 5/98 - 4/06

American Electric Power Fort Wayne, IN

• Responsible for answering incoming customer calls

• Main switchboard to all departments in all 9 states of the corporation

• Accounts receivable, make billing adjustments, and explaining high bills

• Troubleshoot and report power outages

• Initiate all work orders, new installs, opens, closes, changes of service

• Take supervisor calls

• Assist other agents with difficult customer calls

• Part of special teams for testing new databases for the call center.

EDUCATION

Saint Mary - of – the - Woods College Saint Mary - of – the - Woods, IN

Bachelor of Science in Elementary Education

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