Customer Service Assistant

KEYONNA WRIGHT

*** ****** ****, ****** ****, NJ • 201-***-**** • **********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

with an impressive track record of successfully providing

swift resolution to customer complaints, ultimately repairing trust and winning loyalty

• Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease

• Acknowledged for unwavering commitment to providing exceptional customer service

• Enjoy rapport building and customer interaction

• Proficient in MS Office Suite, Lotus Notes, Typing (30 WPM)

OBJECTIVE

Proven leadership and team player abilities. Highly organized and efficient professional with extensive experience with successfully driving organizational performance and profitability through analysis, planning, scheduling and facilitating. Reognized by clients and employers for excellent customer service skills, professionalism and consistently exceeding organizational and client objectives.

PROFESSIONAL EXPERIENCE

THE GROWING TREE, Jersey City, NJ 2007-2010

Teacher’s Assistant/Receptionist

A highly talented, energetic, and enthusiastic Teacher Assistant with proven expertise and experience in working with teachers; helping with organizing classroom in which children can work and play safely; supporting children with their activities, promoting physical, intellectual, emotional and social development and; assisting with administrative tasks

• Participated in all training and in-service opportunities to maintain a high standard of educational excellence

• Assist in the educational and social development of pupils under the direction and guidance of the head teacher

• Provided support for students who are unable to fully participate in activities

• Conducted conferences with parents regarding child development

• Responsible for cash handling, filing, reordering and stocking supplies and other clerical duties

JERSEY CITY RECREATION DEPT, Jersey City, NJ 2003-2009

Recreation Assistant/Camp Counselor

Responsible for 20+ children, overseeing adolescents as they interact, interacting with management when necessary and spending time with the adolescents and their counselors

• Supervised low organized games and outdoor free play; maintains order and monitored activity to prevent accidents and to prevent injuries

• Maintained an environment that is safe and secure for young children

• Supervised games

• Prepared statistics reports

U. S. POSTAL SERVICE, Secaucus, NJ 2006-2006

Clerk/Mail-Handler

• Sort mail according to groups and destination by hand or by operating electronic mail-sorting or scanning device

• Transport mail from one work station to another within same postal office

• Consistently met and/or exceeded supervisors expectations since week one

EDUCATION

Essex County Community College, Newark, NJ

REFERENCES

Available upon request

Contact this candidate