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Guest Services Representative

Los Angeles, CA
August 31, 2012

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Stephanie Lunceford

*** ****** *****

Corona, Ca 92882

Cell: 951-***-****



• 10 key by touch

• 45 WPM

• 8 years of customer service

• Attention to detail

• Able to independently or with a team

• Intermediate experience with Microsoft Word, Excel and Outlook

Professional Experience:

91 Express Lanes (Cofiroute USA LLC)

Traffic Operations Specialist

November 2007 – March 2012

• Processed 1000+ camera reviews daily for vehicle violations.

• Trained new employees on data entry software and vehicle processing programs.

• Assisted in areas of administrative work which consisted of receptionist duties and file organization.

• Dispatched tow drivers to assist patrons in distress in the field.

• Constant contact with California Highway Patrol to report vehicle accidents and patrons in distress

• Revised department manual

Global Micro Inc

Accounting Assistant

March 2006 - November 2007

• Prepared and drafted all outgoing correspondence to vendors in a timely manner.

• Performed regular telephone contact with providers and vendors to discuss status of billing and reimbursement process to ensure accurate account reconciliation.

• Processed 100+ accounts receivable and 150+ accounts payable per month.

• Relief receptionist duties



January 2005 – March 2006

• Participated in daily food preparation and restaurant maintenance

• Provided customers with quality service

Spencer Gifts

Sales Associate

August 2004 – January 2005

• Stocked inventory of weekly product shipments

• Assisted customers


Corona Senior High: Graduated June 2004

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