Corona, Ca 92882
• 10 key by touch
• 45 WPM
• 8 years of customer service
• Attention to detail
• Able to independently or with a team
• Intermediate experience with Microsoft Word, Excel and Outlook
91 Express Lanes (Cofiroute USA LLC)
Traffic Operations Specialist
November 2007 – March 2012
• Processed 1000+ camera reviews daily for vehicle violations.
• Trained new employees on data entry software and vehicle processing programs.
• Assisted in areas of administrative work which consisted of receptionist duties and file organization.
• Dispatched tow drivers to assist patrons in distress in the field.
• Constant contact with California Highway Patrol to report vehicle accidents and patrons in distress
• Revised department manual
Global Micro Inc
March 2006 - November 2007
• Prepared and drafted all outgoing correspondence to vendors in a timely manner.
• Performed regular telephone contact with providers and vendors to discuss status of billing and reimbursement process to ensure accurate account reconciliation.
• Processed 100+ accounts receivable and 150+ accounts payable per month.
• Relief receptionist duties
January 2005 – March 2006
• Participated in daily food preparation and restaurant maintenance
• Provided customers with quality service
August 2004 – January 2005
• Stocked inventory of weekly product shipments
• Assisted customers
Corona Senior High: Graduated June 2004