Customer Service Representative
Resume:
Lori Kress
Marlton, NJ *****
home: 856-***-****
cell: 856-***-****
*****.****@*****.***
Professional Overview
Motivated and reliable office administrative professional with more than 13 years of experience providing executive level support.
Summary of Skills
•Significant and demonstrated expertise in all administrative areas involved in the day to day operation of an office
• Excellent communication and data entry skills
• Strong team player
• Proficient in BusinessWork/Sage and MAS 90 accounting software
• Experienced in all areas of Accounts Payable and Accounts Receivable
• Successful implementation and overseeing of employee records including handling payroll on a weekly basis
• Knowledgeable and experienced in month end and year end filings and maintaining and balancing General ledger
•Proficient with all bank reconciliations
• Responsible for all client billing and the processing of all online credit card sales.
• Excellent use of Microsoft Word, Excel and Outlook
Work Experience
Office Manager
June 1998 to November 2011
Specialty Supply Co., Inc. Cherry Hill, NJ
Responsible for the daily office operations of a staff of 25 employees. Oversaw all the inventory, customer and account data entry to ensure all procedures and policies were followed correctly. Controlled and was responsible for the ordering of all office supply purchases. Worked closely with the company President in ensuring the best quality of work was being achieved and good customer service procedures were being maintained and followed. Implemented and oversaw all procedures for UPS shipments and mailings coming in or going out of the office.
Administrative and Customer Service Representative
October 1992 to June 1998
Main Line Bank. Villanova, PA
Customer and bank account maintenance.
X-Ray Technician
January 1976 to May 1982
Lankenau Hospital Wynnewood, PA
Education
Thomas Jefferson University, School of Radiologic Technology Certificate program, 1975
Philadelphia, Pa
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