Customer Service Representative
Resume:
Allyson Renkin
San Diego, CA. 92120 *******@*****.***
Professional Profile
Client-focused customer service representative with five-plus years experience providing solutions to customers and co-workers. Professional with strong leadership and relationship-building skills. Meticulous, organized and excellent at juggling multiple tasks and working under pressure.
Education
Mixology Bartending Academy April 2012 – Anticipated April 20, 2012
Bartending
Ashford University February 2010 – Anticipated September, 2013
Bachelors of Science, Entrepreneurship
Patrick Henry High School September 1998 – June 2002
High School Diploma
Qualifications
• Excel in customer service
• Proficient in Microsoft Word, Office, Outlook, PowerPoint, and Excel.
• Strong verbal and written communication skills
Work Experience
Stay-At-Home Mom July 2008 – Present
• Coordinate activities for young children
• Paid bills and maintained records
• Maintained a clean and orderly house
Check Into Cash, Inc. June 2007 – July 2008
Customer Service Representative
• Used marketing communications to partner with local businesses in the community to increase brand awareness
• Communicated the contract’s legal information to each customer to ensure understanding of the company’s policies and procedures
• Made collection calls to past due customers to collect on their accounts. Visited them at home or at work if needed.
• Cash handling responsibilities
• Audited computer records of current loaned checks
• Initial client assessment and analysis
Buffalo Wild Wings July 2005 – February 2007
Server/Hostess
• Take customer orders either in person or over the phone
• Deliver food and/or drinks to customers in a timely manner
• Money handling responsibilities
• Maintained cleanliness of the bathrooms and dining room areas.
• Customer satisfaction through customer service
• Used computer systems to take, process, and finalize all orders
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