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Business Manager

Nashville, TN, 37122
September 24, 2008

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*** ***** *****

Mt. Juliet, TN ***22



• Accomplished, results-driven professional with over twenty-five years of business

experience across various enterprises.

• Able to adapt well to changing office and sales environments while contributing greatly

toward maximizing productivity and positively impacting overall success.

• Seeking to apply collective skills and knowledge in an organization that will benefit

from a diverse business, technology, sales and management background.

• Positive attitude and willingness to learn, grow, and continue improving upon



• Manufacturing, Technology, Telecommunications

• Sales, Client Relations, Customer Service, Data Management, Systems Management,

Payroll, Accounts and Finances, Human Resources


Business Manager, Assistant to the President

Industrial Precision Products Inc, Oswego, NY

January, 2005 – July, 2008

Served as Business Manager and Assistant to the President for an industrial firm specializing in

the manufacturing, machining and assembly of spare and component parts for industrial clients.

Responsibilities Included:

• Office management of a twenty-two person company, voice and data management,

accounting, bookkeeping, organization and record retention

• Reported directly to the president of the company as Executive Assistant, including

screening phone calls, email and all correspondence entering or exiting the company

• Worked in conjunction with a contracted CPA, filed all quarterly and yearly Federal and

State taxes, and year-end fiscal reports; Compiled weekly and monthly Aging reports,

General Ledger and Financial Reports for the president’s use and review

• Responsible for front-line relationships with both clients and vendors, reviewing

services and providing recommendations for vendor choices of goods and services,

including tax exemption certificates and business references

• Human Resources management, interfacing between general manager and hourly staff

• Oversaw insurance filings and records, OSHA records, 401k and pension plan deposits

and reports

• All day to day shipping records and coordination, including productions of Delivery

Receipts, Bill of Lading and correspondence with common carriers and local delivery


• Conducted all order entry, maintaining and invoicing of goods and services, Accounts

Receivable, bank deposits, online transfers and bank records

• Oversaw all Accounts Payable functions including Purchase Order file and maintenance,

matching vendor invoicing, data entry, scheduling payments and printing checks

Bench Account Executive, Select Accounts

AT&T Direct, Syracuse, NY

April, 2004 – October, 2004

Applied and consulted on Systems knowledge gained in 4 years of prior employment as a

contract partner with AT&T.

Assisted team of Account Executives in areas of expertise including:

• Product Knowledge in Long Distance, IP and Data Services, both Domestic and


• Prices in all areas, sales proposals, contracting, and profiling existing AT&T accounts

Management Assignments included:

• Covering for Account Executives

• Assisting Sales Manager with sales

• Renewals and Customer Service Requests

Senior Data Network Account Manager

The Sutherland Group, LTD, Syracuse, NY (ISO 9002 Certified)

October, 1999 – April, 2004

Responsibilities Included:

• Oversight, management and growth of existing client base

• Selling of AT&T value added solutions and bundled services

• Coordination with Field Representatives, Provision Technical Engineers, and Customer

Project Managers to ensure seamless implementation of telecommunications solutions

for end users

• Assisted Offer Management and Product Development Teams with initial product


• Established relationships with decision makers at account headquarters

• Trained fellow team members in areas such as product knowledge, provisioning process

and internal protocol

Combined AT&T Accomplishments:

• Managed up to 300 accounts, which produced monthly billing totaling over $500k

• Produced sales-side processes for the roll out of new bundled products

• Established quality control guidelines, which greatly reduced provisioning errors and

time intervals

• Successfully trained and coached many Data Network Account Executives

Sales Representative

US West, (Now Quest), NY

January, 1999 – November, 1999

Engaged in the sales processes for Digital Subscriber Lines (DSL), High Speed Internet Access

for US West, through management of remote telephone sales campaigns. Successfully managed

both Inbound and Outbound sales strategies, following through to installation, and creating many

satisfied customers.


• Successfully met and continually exceeded the sales quota and expectations of upper


• Regularly trained new employees in both sales techniques and technical understanding

of DSL

• Served in Beta test projects with an interactive online service, assisting customers

visiting the US West DSL (Megabit Services) website

Marketing Manager

Spyder Technologies, Syracuse, NY

April, 1999 – November, 1999


• Sold Telecommunications Services and Security

• Lead generation through outbound prospecting to businesses

• Designed and developed computer contact data management system using MS/Access


• Successfully engaged local businesses in dialogue regarding telecommunications

• Researched potential new business and sold security products and services during

building erection phase

• Initiated lead generation database using Microsoft Access, recording and qualifying all

sales opportunities in categories for current and future use

• Communicated with architects and project managers on building sites


Bachelor of Arts in Communications

Oswego State University


• All Microsoft Office

• Visio 200

• AT&T Online Tools: CSM, CSM/IP, SBM, eCRM, USRP, EFMS

• Legacy Systems: BAC, FIS, WATS, POCITS, and COBRA

• Oracle

• Siebel

• IBM AS400

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