Business Manager
Resume:
KEVIN DONOVAN
Mt. Juliet, TN ***22
**********@*****.***
SUMMARY & OVERVIEW
• Accomplished, results-driven professional with over twenty-five years of business
experience across various enterprises.
• Able to adapt well to changing office and sales environments while contributing greatly
toward maximizing productivity and positively impacting overall success.
• Seeking to apply collective skills and knowledge in an organization that will benefit
from a diverse business, technology, sales and management background.
• Positive attitude and willingness to learn, grow, and continue improving upon
effectiveness.
INDUSTRIES & FUNCTIONAL AREAS
• Manufacturing, Technology, Telecommunications
• Sales, Client Relations, Customer Service, Data Management, Systems Management,
Payroll, Accounts and Finances, Human Resources
PROFESSIONAL EXPERIENCE
Business Manager, Assistant to the President
Industrial Precision Products Inc, Oswego, NY
January, 2005 – July, 2008
Served as Business Manager and Assistant to the President for an industrial firm specializing in
the manufacturing, machining and assembly of spare and component parts for industrial clients.
Responsibilities Included:
• Office management of a twenty-two person company, voice and data management,
accounting, bookkeeping, organization and record retention
• Reported directly to the president of the company as Executive Assistant, including
screening phone calls, email and all correspondence entering or exiting the company
• Worked in conjunction with a contracted CPA, filed all quarterly and yearly Federal and
State taxes, and year-end fiscal reports; Compiled weekly and monthly Aging reports,
General Ledger and Financial Reports for the president’s use and review
• Responsible for front-line relationships with both clients and vendors, reviewing
services and providing recommendations for vendor choices of goods and services,
including tax exemption certificates and business references
• Human Resources management, interfacing between general manager and hourly staff
• Oversaw insurance filings and records, OSHA records, 401k and pension plan deposits
and reports
• All day to day shipping records and coordination, including productions of Delivery
Receipts, Bill of Lading and correspondence with common carriers and local delivery
services
• Conducted all order entry, maintaining and invoicing of goods and services, Accounts
Receivable, bank deposits, online transfers and bank records
• Oversaw all Accounts Payable functions including Purchase Order file and maintenance,
matching vendor invoicing, data entry, scheduling payments and printing checks
Bench Account Executive, Select Accounts
AT&T Direct, Syracuse, NY
April, 2004 – October, 2004
Applied and consulted on Systems knowledge gained in 4 years of prior employment as a
contract partner with AT&T.
Assisted team of Account Executives in areas of expertise including:
• Product Knowledge in Long Distance, IP and Data Services, both Domestic and
International
• Prices in all areas, sales proposals, contracting, and profiling existing AT&T accounts
Management Assignments included:
• Covering for Account Executives
• Assisting Sales Manager with sales
• Renewals and Customer Service Requests
Senior Data Network Account Manager
The Sutherland Group, LTD, Syracuse, NY (ISO 9002 Certified)
October, 1999 – April, 2004
Responsibilities Included:
• Oversight, management and growth of existing client base
• Selling of AT&T value added solutions and bundled services
• Coordination with Field Representatives, Provision Technical Engineers, and Customer
Project Managers to ensure seamless implementation of telecommunications solutions
for end users
• Assisted Offer Management and Product Development Teams with initial product
deployment
• Established relationships with decision makers at account headquarters
• Trained fellow team members in areas such as product knowledge, provisioning process
and internal protocol
Combined AT&T Accomplishments:
• Managed up to 300 accounts, which produced monthly billing totaling over $500k
• Produced sales-side processes for the roll out of new bundled products
• Established quality control guidelines, which greatly reduced provisioning errors and
time intervals
• Successfully trained and coached many Data Network Account Executives
Sales Representative
US West, (Now Quest), NY
January, 1999 – November, 1999
Engaged in the sales processes for Digital Subscriber Lines (DSL), High Speed Internet Access
for US West, through management of remote telephone sales campaigns. Successfully managed
both Inbound and Outbound sales strategies, following through to installation, and creating many
satisfied customers.
Accomplishments:
• Successfully met and continually exceeded the sales quota and expectations of upper
management
• Regularly trained new employees in both sales techniques and technical understanding
of DSL
• Served in Beta test projects with an interactive online service, assisting customers
visiting the US West DSL (Megabit Services) website
Marketing Manager
Spyder Technologies, Syracuse, NY
April, 1999 – November, 1999
Responsibilities:
• Sold Telecommunications Services and Security
• Lead generation through outbound prospecting to businesses
• Designed and developed computer contact data management system using MS/Access
Accomplishments:
• Successfully engaged local businesses in dialogue regarding telecommunications
• Researched potential new business and sold security products and services during
building erection phase
• Initiated lead generation database using Microsoft Access, recording and qualifying all
sales opportunities in categories for current and future use
• Communicated with architects and project managers on building sites
FORMAL EDUCATION
Bachelor of Arts in Communications
Oswego State University
FAMILIAR TECHNOLOGIES
• All Microsoft Office
• Visio 200
• AT&T Online Tools: CSM, CSM/IP, SBM, eCRM, USRP, EFMS
• Legacy Systems: BAC, FIS, WATS, POCITS, and COBRA
• Oracle
• Siebel
• IBM AS400
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