IT Manager & more
Resume:
RUDOLPH J. DITONNO, JR.
** ********* ******, ***********, *.H. 03878 207- 475-7636
aue016@r.postjobfree.com
IT Management …. Operations & Planning …. Implementation / Support
Professional capable of defining, instituting, and executing strategies with respect to the management of complex information technology systems used in support of corporate planning, providing for tactical and strategic leadership of information technology professionals engaged in client/user support, installations and technical support, business operations and administration.
Summary of Qualifications
Technically trained management professional with extensive background in Information Systems Technology, System Administration, Network Management, Systems Configuration, installations, technical support and operations. Successfully defined and developed information technology initiatives in support of corporate planning, applications development/implementation. Managed the implementation and operational management of state-of-the-art mission critical applications. Able to apply leadership talent and technical knowledge to communicate effectively to both technical and non-technical personnel. Highly successful in meeting aggressive timeframes.
Expertise and Knowledge in areas such as:
- Management/IT Operations - Process Improvement - Training & Education
- Technology Assessment - Client/User Support - Negotiations/Proposals
- Installations/Technical Support - Performance Analysis - Vendor Relations
- Organizational Planning - Policy Design - Best Practices
- Business Operations - Multi-Site Operations - Team Building
Selected Accomplishments
Turned around a totally dysfunctional group of Information Technology staff personnel that had a bad reputation for operational efficiency, morale and performance. Directed and molded them with a positive mindset, and attitude. Mostly by example, showed them how they should respond and treat the end user community. Provided technical assistance when applicable.
Demonstrated to the company’s management team effectiveness in leading technology projects with the highest level of cost-efficiency in order to carryout strategic initiatives and to support improvements in both distributed and centralized business operations. Implemented policies and procedures that significantly improved IT operations and that provided for significant improvements in customer/technical support.
Key player involving the costing and replacement of computer systems as the organization grew. Led projects involving the purchase of equipment and software, installation and operation of a computer facility in other locations. Worked on the many nuances that needed to be considered for such a big project, accomplishing the move over a 3 day weekend.
Trained new personal and set schedule and procedures for them to follow. Setup and maintained multiple systems and kept the IT operations running efficiently. Provided for reliable and responsible computer systems support as necessary and continued to be challenged with the latest technical development issues and troubleshooting problems. Acted as a mentor and was available for peers and end users providing assistance in terms they could understand.
RUDOLPH J. DITONNO, JR. Page 2
Professional Experience
METCALF & EDDY, Wakefield, MA (AECOM) 1988-2009
Information Technology Manager (2001-2009)
AECOM bought Metcalf & Eddy in 2001.
Manage the technical, operational and administrative efforts of a staff of seven IT professionals.
Provide IT support to over 300 employees at corporate headquarters and secondary support to 3 remote LAN Administrators providing IT support to 16 smaller offices and over 500 users across the country.
Maintain our local File, Print, and Applications servers with updates, software and hardware installs, and Backup and Recovery procedures.
Systems currently in use include Windows 2000 and XP operating systems with Microsoft Office 2003 applications on our Dell computers.
Work closely with our M&E local helpdesk and the Aecom helpdesk in problem resolution in a timely manner.
Work with CFO and Director on budget preparations and implementation and for approvals for all equipment purchases and salary changes for IT personnel.
Systems Supervisor & Senior Systems Administrator (1988-2001)
Monitored and maintained optimum levels of system performance of Wang VS 12650 mainframe with 300+ concurrent users.
Relocated an entire computer room to a newly designated location in another building.
Selected new Financial Systems Platform which concluded with Sun System with Oracle Applications.
Recommended changes and/or products to enhance system performance.
Modified Genedit configuration as seen beneficial. Perform daily/weekly/annual and non-routine back-ups/restores and the associated hard-copies to ensure data file integrity.
Provided for proper security of this media by adherence to establish cycling routines.
Utilize CPMS (Capacity Performance Management System) to provide reports on specific criteria on system utilization, also used for UBU tape cartridge back-ups.
Monitored user and printing activity for 7 Lightspeed Gateways.
Worked closely with finance production controllers on production scheduling.
Assisted in formulation of disaster recovery planning and testing.
WANG LABORATORIES, Lowell, MA 1984-1990
Data Center Support Analyst
Major duties involved the upgrading and maintaining of software and hardware for 4 VS systems, including (I) VS7310 & (3) VS IOO's, with Wang Office and 100 + WSN remote locations through network.
Responsible for modifying constant Genedit changes and physical cabling and controllers on production scheduling.
Assisted in formulation of disaster recovery planning and testing.
Education & Training
Data Processing – Andover Institute of Business, Andover, MA
IBM Operational Procedures, Boston, MA
Wang VS Utilities, Boston, MA
Wang VS Procedural Language, Boston, MA
SUN System Administration, Chelmsford, MA
Oracle SQL, Oracle DBA (Backup & Recovery), Boston, MA
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