Customer Service Medical Assistant
Resume:
LaShonna Council
Philadelphia, Pa, 19141
********@*****.***
Work Objective:
I am seeking a full time or part time position in the medical field or customer service environment, to enhance my skills and experience in Medical Assisting, Customer Service and Retail Customer Service.
Education:
2010-2010: Prism Career Institute Philadelphia, Pa
Medical Assistant
• Enjoyed the hands on teaching of phlebotomy and ECG’s.
2006-2006: Community College of Philadelphia Philadelphia, Pa
• Pre-requisites taken for Nursing Program
2002-2006: Mastery Charter High School Philadelphia, Pa
High School Diploma
• An accelerated learning curriculum, with one on one teaching.
Work Experience:
9/2011- Hearmysmile LLC Philadelphia, Pa
Present Customer Service Rep – AT&T
Responsibilities:
• Answer inbound calls regarding customer accounts and possible changes
• Assist in product explanation and account assistance
• Explain new policies and rate plans offered
• Notate every account in regards to customer’s call
• Provide excellent customer service on every call.
02/2011- Ross Stores Philadelphia, Pa
10/2011 Stock Room Associate
Responsibilities:
• Maintaining orderly stockroom.
• Processing customer shipments and damages.
• Assisting store staff in daily store operations.
• Restocking clothing and store supplies.
• Assisting customers when sales staff needed.
• Assisting in all stockroom duties.
09/2010- Hearmysmile LLC
03/2011 Customer Service Rep – Walgreens
Responsibilities:
• Assist with customer product orders
• Assist customers with pharmacy account orders and product questions
• Assist customers with password resets when locked out of account
• Respond to customer’s emails regarding products and accounts
• Always provide excellent customer
7/2010- Hankins & Associates Philadelphia, Pa
8/2010 Medical Assistant/Externship
Responsibilities:
• Pull patients charts for scheduled appointments.
• Check in and register new/active patients.
• Record patient’s vitals.
• Fill out patient referrals and prescription refills.
• Schedule patient appointments.
• Record messages and answer phone calls.
• File patients information into patients charts.
11/2009- Hearmysmile LLC
03/2010 Customer Service Rep – Barns & Noble
Responsibilities:
• Assist customers with orders and product questions
• Provide customer assistance with account lock outs and password resets
• Provide order information, regarding shipment date and expected delivery
• Place product orders for customers
• Always provide excellent customer service
11/2006- Old Navy Philadelphia, Pa
10/2009 Cashier
Responsibilities:
• Greet customers with a smile.
• Maintain a clean and orderly checkout area, while operating cash register.
• Process merchandise returns and exchanges, and compute and record total transactions.
• Always provide excellent customer service.
8/2006- Toys 'R Us Philadelphia, Pa
11/2006 Cashier
Responsibilities:
• Greet customers with a smile.
• Maintain a clean and orderly checkout area, while operating cash register.
• Sell products and services, resolve customer complaints as well as assisting with sales as a floor attendant.
• Always provide excellent customer service.
6/2004- Children’s Hospital of Philadelphia Philadelphia, Pa
8/2004 Internship
Responsibilities:
• Sort and distribute mail, as well as manage switch boards and greet visitors.
• Create spreadsheets and file important documents.
• Assist at the front desk, recording telephone messages, creating emails and signing for packages.
6/2003- University of Pennsylvania Philadelphia, Pa
8/2003 Student Researcher
Responsibilities:
• Reviewing and editing videos of classroom behavioral disruptions.
• Conduct co-generative dialogue and discuss strategies on proper classroom etiquette.
• Present strategies and suggestions to student teachers and other facility.
Skills:
• Proficient in Microsoft Word, Excel and Access
• Able to process and send email messages
• Operate telephone switch board
• File and organize documents and create a neat working area
Reference(s):
Provided upon request
Contact this candidate