Operations/Logistics Manager

“Calin’s patience, knowledge sharing, support and high communication skills made him a role model within his team and a great partner to his colleagues.” YAEL OREN-ZILBERMAN, DIRECTOR, VERINT SYSTEMS INC.

QUALIFICATIONS PROFILE

Remarkably astute, competent, and tenacious professional equipped with 18+ years of international experience in Logistics, Operations, and Oracle applications. Demonstrate keen expertise in applying innovative, state-of-the-art concepts to reduce costs and increase operational efficiency. Excel in leading multi-functional teams and completing projects within time and budget constraints as well as in developing innovative solutions through aggressive negotiation. Proven ability in building long-term quality relationships focused on teamwork, service level, and cost containment as well as in working effectively even in fiercely competitive, challenging, and fast-paced environment. Bilingual in English and Romanian.

AREAS OF EXPERTISE

- Logistics and Supply Chain Coordination

- Oracle Logistics Analysis and Implementation

- Project Management and Operations

- Continuous Process and Performance Improvement

- Cost Effectiveness and Quality Assurance

- Leadership, Training, and Team Building

- Outstanding International Relationships

- Efficient Budget and Inventory Control

- Time Management and Prioritization

- Strategic, Operational, and Tactical Planning

- Strong Analytical and Interpersonal Skills

- Articulate Oral and Written Communication

EMPLOYMENT HISTORY

LOGISTICS COORDINATOR JUL 2007–JUN 2009

VERINT SYSTEMS AMERICAS - LYNDHURST, NJ

Coordinated daily operational business aspects focusing on logistics, inventory management, and control. Regularly mediated with colleagues from Americas, Europe, the Middle East, and Africa (EMEA) along with Asia Pacific (APAC) to implement and improve various projects / processes. Addressed and resolved customs issues using carrier representatives in heavy shipments. Reconciled quarterly and yearly closing activities with Finance and served as Junior Buyer for all inventory materials necessary for production. Facilitated remote or face-to-face training to associates regarding procedures and process modifications implemented in the department made possible by fast learning skills.

Notable Achievements:

- Meticulously organized four stock rooms for various product lines by separating items by classes and types as well as on different sub inventories and locators

- Lowered repair cycle by 70% and recovered 100% of faulty units from the customers by implementing full RMA process and infrastructure for a new product line

- Tracked the inventory using weekly reports to eliminate pending or unprocessed transactions

- Decreased inventory level by 50% within one year due to efficient planning and stock turnaround

- Boosted up level of support for external customers by maintaining spare parts availability at all times

- Shipped and created S/W licenses by supporting other division’s end of Q revenue recognition

- Significantly improved SLA (service level agreement) with both internal and external customers in terms of repair cycle, QA, visibility and history track records

- Initiated set of meetings for enhancement requests (ER) across sales, operations, finance, order management, billing, collections, and legal departments to optimize process enhancement with regards to:

> Loaners to customers: a new procedure, which created a legal frame wherein laboratory and tests servers could be provided to prospects and dealers with a 100% guaranty of return after the timeframe agreed upon

> Automation of RMA invoicing: a process enhancement that would benefit all company’s divisions by dollar savings through refurbishing process and man-hours savings through process automation as well as creating reseller’s awareness in regards with the return of defective goods contractual responsibilities

> Returns for credit: a new process that created business frame procedures and specific systems transactions necessary to reflect and record the correct category of return in the correct inventory and financial (billing and collections) flow

- Conceptualized Oracle transactions flow checkpoints throughout order management, inventory, purchasing, production, shipping and returns to establish best practices in inventory control

SUPPLY CHAIN COORDINATOR MAY 2006–MAR 2007

MEXXEM - CLUJ-NAPOCA, ROMANIA

Worked collaboratively with the Purchasing Department and suppliers to schedule timely delivery of inbound freight as well as with the Merchandising and Planning Department to coordinate outbound deliveries. Restructured the terminals’ floor space usage to improve freight movement efficiency. Instrumental in reconciling POs, ODs, returns, and current stock monthly along with daily reconciliation processes of freight movement. Established handler hourly workload quotas allowing better forecast freight movements. Prepared forecasting reports such as inbound / outbound freight schedule and inventory levels. Partook in the SAP implementation team responsible for defining business procedures, creating workflows and automating processes; signed off on the “go-live” date.

Notable Achievements:

- Conducted thorough analysis in the Operations Department processes and procedures to resolve constant failure in delivering goods to the customers on time

- Primarily held responsible for reorganizing inbounds receiving process as well as inbound receiving teams / shifts to fit customs clearance-ready business hours

- Mapped and marked storage areas for different products and S/N- codes to offer visibility and access to handlers for faster picking of orders

- Developed picking procedures to offer the metrics of KPI for handlers and to optimize efficiency

- Modified trucks’ pickup planning and schedules to fit customers’ receiving hours

- Created a “factory-to-store” delivery of goods process to reduce warehouse, saving time, storage, space and man / hours

- Extensively travelled and visited nationwide stores to ensure all delivery / storage / returns issues were addressed through proper channel

- Negotiated the consolidation of four sites in a single location which resulted to significant operational process improvements, communications flow enhancement, and company savings

- Decreased headcount by 50% and increased workflow efficiency by reorganizing dock service crew shifts and work schedule

BUSINESS CONSULTANT SEP 2005–MAY 2006

ROMWOOD CORPORATION - GHEORGHENI, ROMANIA

Oversaw business requirements for distribution and sales network for a large furniture company. Researched market conditions and gathered data on customer demographics, preferences, needs, and buying habits to identify factors affecting product demand as well as to determine potential sales of products.

Notable Achievements:

- Developed effective product collateral as well as marketing strategies and campaigns while conferring with the marketing team

- Generated 26 new distribution centers for a period of six months by negotiating distribution contracts with retail and wholesale companies

- Formulated an initial product distribution plan by working with freight forwarders, wholesalers, and fulfillment centers

SALES MANAGER MAY 2003–AUG 2005

IMCOP - CLUJ-NAPOCA, ROMANIA

Diligently managed the entire national market focusing on sales, marketing, and customer service. Hired and trained eight salespeople covering different regions to develop their competencies and achieve sales quotas and quarterly sales targets. Evaluated operational records and financial reports to project sales and determine profitability. Performed sales forecasting and strategic planning to ensure the sale and profitability of products while analyzing business developments and monitoring market trends.

Notable Achievement:

- Elevated sales by 25% in the first year with only 4% cost of sales increase

EXECUTIVE MANAGER OCT 1991–MAY 2003

LIMCO FOOD OIL & DRINKS - CONSTANTA, ROMANIA

Determined staffing requirements: recruited, hired, and developed staff and fostered team unity toward achievement of corporate objectives. Spearheaded staff of 45 in Accounting, Production, Technical, and Sales Departments.

Notable Achievements:

- Played a vital role in acquiring sales contracts with national and foreign partners

- Administered $3M annual budget to fund operations, maximize investments, and increase efficiency

- Skyrocketed revenue from $100K annually to $8M for a period of 10 years

EDUCATION

PROFESSIONAL DIPLOMA IN MANAGEMENT

- The Open University–Walton Hall, Milton Keynes, United Kingdom: 2005-2006

PROFESSIONAL CERTIFICATE IN MANAGEMENT

- The Open University–Walton Hall, Milton Keynes, United Kingdom: 2004-2005

GRADUATION DIPLOMA OF ENGINEER

Specialization in Machine Tools

- Polytechnic Institute of Cluj-Napoca, Faculty of Mechanical Engineering, Romania: 1985-1991

TECHNICAL PROFICIENCIES

- Knowledgeable in Microsoft Office Suite: Word, Excel, and PowerPoint

- Highly proficient in using and training colleagues for various Oracle features such as follows:

> INV module was the one used for inventory control and management by running different reports

> WIP module was used for stock deliveries as well as job requirements changes

> OM module was used to create and manage the RMA process between the customers (RMA) and the vendors (RTV); it was also used to control orders shipping status and flagging the extraordinary events

> PO module was used for material purchasing from vendors as well as RTV expense type POs and price history checks in conjunction with periodic updates in Agile (Oracle’s database)

> QA, Japan, Australia, and Hong Kong modules used to insure the proper flow of orders from booking to delivery

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