Customer Service Rep./Inside Sales

Carly Chen

**** ********* ***., ******* ** ***** 408-***-**** • **********@*****.***

OBJECTIVE: To obtain a challenging position within an organization that offers opportunity for advancement based upon achievement.

QUALIFICATIONS: Over 10 years of experience in customer service, inside sales, and operations planning in high-tech industry. Creative, people skills, flexibility and enthusiasm, able to adapt to changing priorities and maintain positive and strong work ethic. Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike. A motivated self-starter with strong communication skills; works well independently or on a team.

PROFESSIONAL EXPERIENCE: Symmetricom Inc, San Jose, CA April 2008 – July 2011

Global Customer Service-Inside Sales Rep

•Interface with customers & acting as liaison between multi-location internal departments (Operations, Finance, and Sales) to support all product transactions relating to International & Domestic orders, shipping, pricing, product availability/inventory and expediting

•Respond to all inquiries from Customers, Channel Partners, Distributors and Sales Force & directing questions to appropriate parties for resolution

•Providing price quotations, reviewing orders for compliance including pricing, terms/conditions and product configurations

•Scrutinize contracts for protection of company’s contractual posture, satisfaction of specifications, and adherence to company policy

•Coordinating all required applications and documentation for export licenses and letters of credit payment agreements

•Compiling statistics, preparing reports and special projects management as required

•Effective crisis management to support situations where customers are in need of technical support services and managing internal processes to support non-standard exceptions and special contracts.

FOXCONN TECHNOLOGY / NWE TECHNOLOGY INC. Customer Service Specialist, Inside Sales & Planner (Jan. 2007 – April 2008) • Managed all Asia and Domestic accounts for Inter-Connectors, Components, sheet metal.

• Function as an inside sales/ customer service representative, Planner, interfacing with customers, outside sales-reps. ensuring customer satisfaction. Assisted in sales order entry from customers, follow up with customer to resolve past due payment, interface with manufacturing to determine delivery dates.

• Responsible for overall orders processing on assigned accounts. ensured timely processing of orders, change orders.

• Work closely with Engineer, Production to derive overall product availability and lead time information.

• Generated price quotes and maintain price book file, as necessary.

• Managed customer information by identifying special customer requirements and facilitate the review/approval process.

• Maintained customer files such as purchase orders, order acknowledgements, invoice copies, shipments details

• Managed Sales Order by entering into SAP application and confirmation of order with the customer.

• Coordinate and support Account Managers of price quotes, changes, and inquiries for customers.

• Managed customers weekly forecast commit, demand, safety stock and ROP sizing.

Honeywell Electronic Materials

Customer Service Representative/Sales (April 1999 – Jan. 2007)

• Managed all Asia and Domestic accounts for Thermocouple and Dielectric products.

• Function as an inside sales/ customer service representative, interfacing with customers, ensuring customer satisfaction, assisted in sales order entry, interface with manufacturing to determine deliver dates.

• Responsible for overall order processing on assigned accts. Ensured timely processing of orders and rush orders.

• Worked closely with Production Planning to derive overall product availability and lead time information.

• Generated price quotes and maintain Price Book file, as necessary.

• Managed customer information by identifying special customer requirements and facilitate the review/approval process.

• Maintained customer files such as purchase orders, order acknowledgements, invoice copies, CofA, FedEx tracking.

• Managed Sales Order by entering into SAP application and confirmation of order with the customer.

• Support Account Managers of price quotes, inquiries for customers, executed daily sales report dist. To acct. mangers.

AMG Professional Medical Group, Alhambra, California.

Administrative Assistant and Medical Assistant (02/94 to 04/99)

• Extensive use of MS Windows, MS Word, MS Access, Excel, Power Point and Data entry.

• Set up appointments for senior management.

• Ordering office supplies, invoices, inventory, and mails distributing.

• Coordinator of Referral Authorization and Verify Insurance Eligibility.

• Prepared charts for audit and charts documentation.

• Transcribes doctors’ order, CPT-ICD Coding and take claim orders.

• Take Vital Signs (temperature, pulse, respiration, and blood pressure).

• Perform Venipuncture, give injection, operates EKG and Holter Monitor.

• Responsible for keeping all drugs & checking expiration date by monthly.

• Insurance Billing such as CHDP, Medi-Care, Medi-Cal, PPO &I HMO.

WORK HISTORY:

1995 - 1999 Medical Assistant AMG Medical Groups, Alhambra, CA

1999 - 2007 Customer Service Rep/Inside sales @ Honeywell Electronic Materials Jan. 2007 – April 2008 Customer Service Rep., In-side sales & Planner @ Foxconn Tech. April ’08 – July 2011 Global Senior Customer Service Representative @ Symmetricom

EDUCATION:

Pasadena City College, 1992 Associate Art Degree.

El Monte Vocational School, 1997 Medical Assistant, Unit Ward Secretary & Phlebotomy certification.

COMPUTER SKILLS:

• Windows 7 & Windows NT Operating Systems

• Microsoft Office 2007 with Word, Excel, PowerPoint, Outlook & Internet, Lotus

• BaaN ERP, Siebel, Manfact, CRM application, Visio, Agile, Salesforce.Com, E-matrix, JD Edwards, SAP, E-CAT, Oracle

LANGUAGE: Trilingual: English, Cantonese and Mandarin.

REFERENCE: Available upon request.

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