Customer Service Manager

Angie M. Gomez

*** *. ********* **. *****, TX *7511 **.*********@*****.*** 281-***-****

Business professional offering versatile office management skills, customer service skills ,great sales potential and fast learner. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Ability to juggle multiple tasks and projects. As a result, meeting tight deadlines without compromising quality. Works well in a team setting but also flourishes independently.

Experience

Remington College, Webster, TX 2009-Present

Receptionist

• Worked daily with the Admissions department to help in the process of bringing in new students.

• Printed out Enrollment Agreements and updated/changed status of prospective student in CampusVue.

• Answered a 3 lined phone daily and transferred calls to the requested person/department.

• Managed the front desk to create an easier flow of information from student to staff.

• Managed admissions folders and kept them up-to-date and ready for the representative.

• Assisted the High School reps by entering in leads in the system using a data entry program through CampusVue.

• Sent out an updated lead log for the High school reps and corporate each week.

• Metered the mail daily and made sure it was ready for pick up.

Esperanza Day Care, Houston, TX 2007-2009

Assistant Office Manager

• Assisted the Office Manager with payroll so that it was processed and received in a timely manner every two weeks.

• Received and processed all incoming tuition each month.

• Brought in an average of $240,000 a month in tuition and miscellaneous collections.

• Handled some parental disputes to the best of my ability unless the director or owner was needed.

• Set up daily schedules according to the absence of staff or weekly meetings.

• Oversaw sub floaters and placed them where they needed to be.

• Sent out balance letters to parents for collecting.

• Assisted in the training of new staff.

• In charge of scheduling approximately 70 staff each day.

Boys & Girls Club of Greater Houston, Houston, TX 2006-2007

Technology Director

• Supported and educated youth from grades 2nd through 12th through a variety of age oriented programs.

• Educated and assisted members in the basics and safety of computer usage using age oriented programs.

• Maintained and processed reports.

• Setup age oriented courses.

Foley’s Dept. Store in Credit Collections, 2003-2006

Bankruptcy Clerk (2005-2006)

• Provided clerical support for the operational functions of the Bankruptcy & P/L department.

• Collected on charged off accounts in order meet a monthly goal of at least $3000.

• Assisted in additional duties in the absence of co-workers or supervisor to stabilize workflow.

• Exceeded goal seven out of twelve months in the first year.

Return Checks (2004-2005)

• Contacted clients on a daily basis addressing return checks and assisting client with a payment strategy.

• Collected on return checks to meet a goal of $2000 a month.

• Informed customer of returned checks and provided options for payment.

Collections Representative (2003-2004)

• Provided financial advice to clients and assisted them in bringing their account to a current status.

• Collected on delinquent account of company executive, informing him of situation, and providing options for payment. Commended by both executive and manager for excellent customer service.

• Assessed client concerns regarding account, explained, resolved and documented resolutions pertaining to client concerns.

• Maintained client accounts and updated demographics

Education

University of Houston-Downtown, 21 hours towards BS in Psychology, 2003-2005

Reagan High School, General Studies, 1999-2003

Areas of Expertise:

Typing: 55wpm

MS Power Point 10 Key-10,200 KPH

MS Excel MS Word

MS Outlook

PACER

NetStar

Switchboard C.U.B.S

Accurint

Data Entry CampusVue

Skip Trace\

Records management

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