medical office assistant
Resume:
Alisha M. Dillon
Las Vegas, NV.89130
***********@*******.***
Objective
I am seeking a Hospital/Medical Office Adm. Position that allows for parlay of demonstrated organization, customer service, communication, multi-tasking and human relation skills proven by over 10 years of successful and meaningful employment.
Profile
Motivated, personable healthcare professional with experience in front office management for a busy internal medicine and dermtermoloy clinic. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records while maintaining HIPAA compliancy. Demonstrated history of being a reliable and a team player. Also remaining flexible and versatile and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent written and oral communication skills
Skills Summary
Data Entry
Epic Electronic Medical Records.
Written Correspondence
General Office Skills Mysis Software
Customer Service
Scheduling
Heavy Call Volume
Familiar w/ Nevada Medicaid & Medicare Insurance Billing
Batching/Filing
Front-Office Operations
Medical Terminology
Professional Experience
PATIENT SERVICE REPRESENTATIVE
Managed a medical front office in areas of computerized scheduling and customer service.
Obtained medical transcripts and reports from outside facilities. Such as hospitals and pathology labs.
Coordinating patient appointments with other physicians outside the clinic as well as internally.
Communicated medical terminally and insurance codes to patients for a clearer understanding of the billing process.
CUSTOMER SERVICE/PROBLEM SOLVING
Helped make the patients visit go smoothly.
o Made phone calls to transportation services.
o Made Patients aware of doctor’s schedule if running behind.
o Made special scheduling arrangements for interpreters.
o Handled unhappy patients apologetically and with a smile.
DETAIL MASTERY & ORGANIZATION
Maintained all aspects of day-to-day operations of these busy clinics.
o Positive Personality.
o Ability to work independently.
o Honest and caring attitude towards others.
o Professional image.
o Respect for diversity.
-
Employment History
THE POLYCLINIC – Seattle Washington 4/2006 to 9/2011
As a patient service rep at this busy multi-specialty facility I was responsible for answering patient questions about billing, procedures, policies and availble services. Also acted as a liaison between patients and insurance companies and facilitated communication between physicians and patients. I scheduled appointments and surgical procedures also contacted hospitals for patient admit if needed as well as other specialty providers. I contacted insurance companies for authorizations and referrals. I maintained a clean work area while handling a full load of administrative tasks, such as filing, data entry and documentation duties utilizing Mysis and Epic EMR software. I also trained new employees to handle this task. I was awarded the Gold award for patient satisfaction 4 consecutive years and was a valued contributor to the polyclinic team.
HARMONY HEALTHCARE – Las Vegas, Nevada. 3/2001 to 9/2005
As a front office medical assistant I was responsible for answering phones, photocopying documents, greeting patients record keeping and scheduling appointments. I checked patients check in and out along with follow up after care treatment instructions. I did insurance billing and coding also authorization, eligibility and referrals for this busy mental health clinic. I have working knowledge of Nevada Medicare and Medicaid along with other companies billing procedures utilizing Meditech software.
Education
RENTON TECHNICAL COLLEGE – Renton. WA.
Medical Billing and Coding 1996 Certificate
Seattle Vocational Institute – Seattle, WA.
Medical Office Administration 1994 Graduate
Contact this candidate