Manager Customer Service

Brandon James Parks

***** ******** ****** ********, ******* 31419

404-***-**** (Cell)

*****.********@*****.***

Objective

To obtain a position in which I can utilize my strong dedication to the total development of my organizations needs.

Education

Savannah State University; 3219 College Street, Savannah, Georgia.31404

Dates attended: 01/2004 - 05/2010

Degree Received on 05/8/2010: Bachelors of Business Administration

Classes Taken: Basic Accounting Principles, Managerial Accounting. Business Policy, Business Statistics ( SPSS computer software), Computer and Database Information Systems: Included (database system software and CAD) , Computer Design, Sports Administration, Sports Marketing, Sports Management

Bethune Cookman University: 640 Mary Mcleod Bethune Blvd. Daytona Beach, Florida 32114

Dates Attended : 08-2002 to 12/2003

Greenforest Christian Academy; 3250 Rainbow Drive; Decatur, Georgia.30034

Dates attended: 08/1999 – 05/2002

Diploma Received on 05/22/2002: High school Diploma

Work Experience;

IKEA Atlanta ; 441 16th Street NW, Atlanta, Georgia 30363

Employment Dates: 6/27/2011-present

Job Title: Frontline Cashier

My duties include customer service in the retail environment.

Work Experience Cont'd

Family Dollar Stores; 3308 Ogeechee Rd, Savannah, Georgia 31406

Employment Dates: 02/2004-09/2006

Job Title: Assistant Manager 08/2004 -09/ 2006

Stockclerk: 2/2004- 08/2004

My initial position at Family Dollar was as a stock clerk. I was promoted within the first 8 months to assistant store manager. My duties expanded and I assisted the manager in store efficiency efforts and profitable operation. Together, we increased sales through promoting customer service and by protecting company assets and physical inventory. I instructed my staff of risk and liabilities during and after store hours. Cash management, safe bank deposits, re supplying inventory through timely ordering, receipt and processing of freight, merchandising schematics, plan-o-grams and recovery were most of my shared duties. I supervised, trained and mentored store staff upon direction by the manager and carried out these duties in her absence.

I had an opportunity for solo management for 6 weeks, due to the store manager’s illness. During that time, I hired well qualified and unfortunately also fired associates that were taking inventory from the company illegally. Also, I learned to initiate and assess my own management skills and the meaning of patience, leadership strategies and responsibilities.

Savannah Chatham Metro Animal Control;7215 Sallie Mood Dr; Savannah, Georgia 31419

Employment Dates: 11/2009-05/2010

Job Title: Animal Control Caretaker

Prior to obtaining this position of animal caretaker, I did volunteer work at the shelter to display my interests and enthusiasm for the work involved. My performance was commented upon as outstanding. Once hired my duties were as follows: prepared classified written reports on shelter cases using Microsoft office, SQL and Lotus notes, monitored the performance of community workers sentenced by the courts to perform work within the shelter, answered questions and provided information to the public regarding the impoundment cases. I wrote citations to citizen whose animals had become impounded due to animal code violations, and responsible for shelter communication efforts and product acquisitions. I also took a training class involving risk management which was designed to inform public safety employees of the procedures to follow in case of an unfortunate accident or natural disaster. I monitored and observed the work done by community service workers and in some cases, I was empowered to dismiss community service workers if issued instructions were not followed.

Volunteer Work:

Greenforest Christian Academy; 3250 Rainbow Drive, Decatur, Georgia.30034

Employment Dates: 10/12/2010-2/14/2011

Job Title: Assistant Basketball Coach

My major duties included coaching in practice developing youthful minds for the collegiate environment, working with sponors outside of the school for possible advertisements, videotaping games, recording stats, scouting opponents, providing reports of players strenghts and weaknesses, in practice and games. I especially mentored to the junior and seniors that were college bound.

Media Relations Internship; 3219 College Street Savannah, Georgia. 31404

Savannah State Athletic Department

Dates of Internship: 01/2007 – 01/2009

Job Title: Sports Information Intern

My duties included; answering and routing phone calls, providing assistance to students staff and faculty, game ticket sales, working with the Athletic Department Twitter feed; updating information and editing SSU Athletic Department's page; press clippings, game day operations, running stats, checking media in, and setting up equipment, statistical research, assisting each member of the Media Relations Department in the coverage of each of the University's Intercollegiate Athletic Teams, working press conferences, assisting in photo shoots, proofreading and contributing to projects produced by the Athletics Media Relations' Department, assist in the production of on-line video features and related duties as assigned by the supervisor.

After finishing my internship with the Director of Media Relations I assisted the Sports Information Director as an intern for one year. While interning my job duties were, to assist the SID in 15 sports for SSU Athletics. The work involved daily coverage of sports including writing and disseminating press releases, maintaining statistics, posting information to the athletics website and preparing programs and media guides.

Volunteer Work Cont'd

Men’s Basketball Team Assistant: 3219 College Street, Savannah, Georgia 31404

Savannah State University:

Dates of Intership: 10/2005 – 09/2006

Position: Team Assistant

My job duties were as follows: preparing the court for practice, checking for certification of student-athlete eligibility and their progress toward obtaining a Bachelor's degree. I assisted the coach with diagramming plays and strategies, participated in practices as a player and a coach. During the games, I reviewed and noted stats for the home and visiting team.

REFERENCES

Horace Broadnax: Head Basketball Coach Savannah State University: 912-***-****

Jay Gibbons: Asst. Head Basketball Coach Savannah State University: 912-***-****

Larry Brown: General Store Manager, Family Dollar Store: 404-***-****

Opio Mashariki: Director of Media Relations, Savannah State University 912-***-****

Mike “Stinger” Glenn: Atlanta Hawks Television Broadcaster: 404-***-****

Dr. Sharon Johnson: College Professor at Savannah State University 912-***-****

Dr. Rebecca Setliff: College Professor at Savannah State University 912-***-****

Coach Allison Prather: Greenforest Christian Academy 404-***-****

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