Customer Service

steve berry

**** ********* ** *** **** 847-***-**** , *********@*****.***

Objective

To become part of a fast growing organization that is continually meeting new challenges while offering a position that would utilize my abilities as an experienced automotive mechanic as well as my management skills. To apply my multifaceted skills and background while contributing to the success of my employer.

Experience

8/1/2001 to 3/1/2010 MIDAS

Elgin, IL

Shop Manger/Service Writer

1 Prepared routine correspondence, messages, reports, and forms; serves as a receptionist; answer the telephone; handles incoming mail and messages; maintain files; receives and maintains publications

2 Managed Service Department; supervised Warranty Operations; scheduled appointments; ordered parts and maintained inventory; assigned job duties

3 Managed payroll; handled customer complaints and ensured customer satisfaction

4 Responsible for hiring and firing staff

Mechanic

5 Diagnosed and repaired vehicles (complete auto care)

6 Replaced seals and shaft sealing rings, horns, wiring harnesses, starting switches, ignition distributors, sensors, fuel and water pumps; adjust voltage and current controls, engine idlers, brakes, transmission linkages; cleans and replaces filters, batteries and cables, engine components, and injector nozzles

7 Completed repairs on various models of cars and trucks, test to assure no further complications before returning to customer

8 Kept maintenance records and prepared work orders to reflect time and material usage

9 Used diagnostic equipment to troubleshoot and maintain vehicles

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