Focused, empathic, and skilled professional, offering a solid background in Human Services, Community Support, and Program/Case Management/Coordination. Demonstrates exceptional analytical, organizational, communication, decision making, problem solving, critical thinking, and leadership skills. Offers the ability to create and execute plans, meet changing needs/demands, and leverage program management/development. Qualified and resourceful, offering the ability to manage and maintain client cases, coordinate programs and initiatives, deliver advocacy and community support, and conduct comprehensive case and client assessments.
• Human Service & Client Support
• Diverse Populations Assessments • Complex Project/Programs Management
• Communication and Interpersonal Skills
• Assessments and Client Care Assistance • Case Management and Coordination
• Program Implementation/Evaluation
• Knowledge: Policies and Regulations
Community Based Recovery Facilitator, The Brien Center, Pittsfield, Massachusetts 2009 to Present
Work in collaboration with clients and recovery teams to create and use ACAs and IAPs; monitor client progression, execute plans, and develop alternative plans. Actively support the community by providing transportation, advocacy, skill building and wellness activities, and needs and symptoms monitoring. Develop a natural support network throughout the community and collaborate with outside agencies and community organizations to facilitate program operations. Maintain detailed records of Service Activities.
Direct Support Staff, Guidewire, Incorporated, Springfield, Massachusetts 2011 to Present
Plan and coordinate weekend activities for individuals with mental or physical disabilities; execute program operations and organize community activities for clients. Support clients in their daily living activities, including medication administration and ambulation. Work in both one-on-one and group settings to improve the Daily Living Activity of clients and promote individual development and growth.
Case Manager, Elizabeth Freeman Center, Pittsfield, Massachusetts 1994 to 2009
Evaluated the needs of victims of domestic violence, substance, housing, and legal matters and served as an advocate for clients in court with name and social security number changes. Worked closely with a wide-range of clients from diverse backgrounds, including battered women; ensured all women were in compliance with Shelter rules and regulations. Supported women with basic needs and daily living tasks.
Direct Support Staff, Berkshire County Association for Retarded Citizens, Massachusetts 1998 to 2009
Implemented behavior support plans for individuals with disabilities and supported clients with daily living requirements, including medication administration and ambulation. Organized community and internal activities for clients and worked in both one-on-one and group settings to enhance development.
Direct Support Staff, Berkshire Family and Individual Resources, Pittsfield, Massachusetts 2007 to 2009
Planned and coordinated weekend activities for individuals with mental or physical disabilities; executed program operations and organized community activities for clients. Supported clients in their daily living activities, including medication administration and ambulation. Worked in one-on-one and group settings to improve the Daily Living Activity of clients and promote individual development and growth.
Professional Development Training / Certifications / Education
Human / Social Services Certificate, Holyoke Community College
Word Processing / Programming, Northwestern Community College