Customer Service Manager

SONYA WILLIAMS

**** **** ***** ****** #*** Chicago, Illinois 60607 312-***-**** *************@*****.***

SUMMARY

Proactive and creative marketing professional with experience in social media, film/digital photography, editing, and fundraising. Leverages exceptional interpersonal skills to build and maintain solid working relationships. A dynamic team leader who motivates diverse groups to achieve key company goals. Draws upon an innovative base of resources to overcome complex challenges with efficient solutions. Serves as a top contributor to the lasting success of an organization.

EXPERIENCE

BOTTOMLESS CLOSET, Chicago, IL

Social Media Marketing Intern, 2011

Built relationships and network with others through social media websites to draw awareness to the organization and encourage monetary and material donations. Designed an e-newsletter to inform supporters of events and news throughout the year. Wrote appeal letters to previous donors asking for their financial support in the upcoming year. Updated the website with current events, corporate donor information, and blogs.

COSTAR GROUP, INC., Washington, D.C.

Field Researcher and Photographer, 2007-2011

Researched and photographed properties in Chicago and suburbs, edited photos in Photoshop, and stitched 360-degree images. Updated records regularly in database. Worked independently in the field daily without supervision. Regularly worked on special projects, such as uncovering lost property information, calculating square footage of buildings, and calling tenants and owners of business buildings to learn more about the surrounding area and what merchants, restaurants, and offices were in the vicinity.

LIFETOUCH PORTRAITS, Chicago, Illinois

Photographer, 2006-2007

Traveled up to three hours daily to designated preschool. Photographed up to 100 children in preschools daily. Set up strobe lights and multiple backdrops. Ensured excellent communication with parents and teachers. Entertained the children and did just about anything imaginable to make them feel secure and comfortable in front of the camera. Worked independently.

ADDITIONAL EXPERIENCE

VF CORPORATION, INC., Greensboro, North Carolina, Traffic and Logistics Clerk, Accounts Payable Clerk, 1992-2002. Tracked shipments. Communicated with vendors and carriers. Entered employee expense report information into system. Scanned travel documents and receipts.

SHONEY’S RESTAURANT, Martinsville, Virginia, Server, Assistant Manager, 1990-1992. Provided excellent customer service. Scheduled employees. Opened and closed the store. Handled large amounts of cash and made bank deposits.

EDUCATION

COLUMBIA COLLEGE CHICAGO, B.A., Photography, 2005

TRIBECA FLASHPOINT MEDIA ARTS ACADEMY, Working towards certifications in Social Media Marketing, Google Ads, and Search Engine Optimization (2012)

VOLUNTEER AFFILIATIONS

PAWS Chicago

Little Brothers - Friends of the Elderly, Chicago Chapter

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