Manager Customer Service

A.V.Koteswara Rao ******.*********@*****.***

Contact No: 090***-*****,

CAREER OBJECTIVE:

.

Seeking a Challenging career with a responsible position wherein my prior experience would be utilized completely to develop technology products and services that offer innovative solutions to complex business challenges.

CAREER PROFILE

Excellent record of dealing with Team Members, Channel Patrners, Customers and building strong relationships.

Strong organizational, technical and interpersonal skills.

Confident interactions with individuals of all levels and backgrounds.

Recognized for dedication and the desire to go the extra mile.

PRESENTLY WORKING IN HDCF STANDARD LIFE INSURANCE AS A CORPORATE AGENCY MANAGER IN VIJAYAWADA .

Period (April’09 to till date)

Job role:

Need to take care of Krishna Dist Indian Bank Business.

Monitoring 4 Insurance Associates and driving them to achieve their targets.

Giving Training to Insurance Associates on Process updating and developing Inter Personal Skills.

Conducting Team meeting on weekly basis to review their Performance’s.

Giving Indian Bank Branch wise updates to DGM of Indian Bank on weekly basis

Ensuring that every Category (U/SU/R) Branches has to be activated and visited by Insurance Associate.

Maintaining good relationship with AGM, Nodal Officer and Indian Bank Mangers for better Business.

Ensuring that Renewal Premium has to be collected on monthly basis to improve the Revenue of the Bank.

Going in to market along with Insurance Associates for Branch Visits & HNI Customer Calls given by the Bank.

Reporting to Corporate Sales Manager in all aspects.

Achievements

100% Branch activation done first time in History in Krishna Region.

61% business growth from 2008-09 to 2009-10

Record on No. Of policies Sold.

Appreciation taken from Deputy General manager of Indian Bank Vijayawada Circle in terms of achieving Branch Revenue Target & Branch activisations.

In March’09 Fierry Contest qualified for Hong Kong & Macau with 155% achievement.

Record on Nop of policies sold for the FY 2009-10 first time in history.

Aug’10 Srilanka Summit Contest qualified for Srilanka 231% achievement.

IN ICICI PRUDENTIAL LIFE INSURANCE AS A AGENCY MANAGER IN VIJAYAWADA. Period (June’07 to Mar’09)

Job role:

Recruiting financial advisors.

Monitoring advisors and generating Business from advisors.

Going in to market along with advisors if they face any difficult for closing the call.

Giving Training to advisors on updations.

Achievements

Promoted as Agency Manager from Unit Manager to Agency Manager in the month July’2008.

Qualifier for HOS Offsite as a Rank-2 Manger from Peninsular.

Received the Best Certificate of Excellence from Sr.VP.

Rank 1 in APC for the month of June’08.

Produced 2 Pinnacle Mangers to the ICICI Prudential.

Health business topper in the month of June’08 from Peninsular.

Received a Gold Medal for best performance.

Received a Trophy in HOS Offsite with signature from Mr.Kapil Dev.

Produced 5 Grand Perk Advisors (Gold 1 + Silver Plus 3 + Silver 1).

In Reliance Communications Vijayawada.

Promoted from Customer Care Executive to Zops in April 2005 and June 2007.

Designation: Zonal Operational Executive.

Job role: Monitoring 4Cious (Webworldexpress) and 1 Web world at Vijayawada

Training the C3 staff working at the Customer integrated operational units (Web world expresses)

Managing the team for delivering the uninterrupted customer service.

Giving Training on New Products & Tariffs to C3’s & Sales Fos.

Auditing CAF’s (Customer Application Forms) at Cious.

Ensuring that CAF has to reach with in SLA to Commercial Dept.

Ensuring that Banking amount has to deposit in Bank with in 24hrs.

Special Focus on Cheque bounces and making them to clear O/s amount.

My Self for some Customers has been done address Re-Verification.

Regular visits to the Cious and visiting the corporate customers and individual customers building the rapport.

Focus on Revenue generation of the respective CIOUs.

Achieving the targets set by the company as per the data.

Maintaing the MIS on Escalations/Collection reports as per CIOUs.

Action plans review for all team members for better results.

Monitor the customer satisfaction and service quality at regional level.

Maintain a constant track of SLA’s by various processes.

Employee suitable audit mechanisms to spot the errors and suitably rectify them.

Coordinated daily Operations and handled Back office tasks such as Daily Reports, MIS, Database Maintenance, and File Management.

Identifying the absconding customers from the telecalling data and handovering the same to recovery team.

Achievements

Recognised as the Best Collections, Customercare and received Appreciation Certificate from CEO regarding Best Performer in Post-Paid Business.

IN SBI CREDIT CARDS

SBI Cards Period – (From April 2003 to Feb 2005)

Designation: Worked as an Executive in SBI cards for 2Years.

Location: Vijayawada

JOB PROFILE

Promotion of Credit cards and Loans to the Customers.

Organising Credit Card activities in the Bank.

Maintaining relation with staff for generating new leads for Credit Card.

EDUCATIONAL QUALIFICATIONS:

B.Com (Taxation), Nagarjuna University, at KBN College.

Intermediate, Nagarjuna University, at P.B.Siddhartha College

Secondary School Certificate (SSC), from Board of Secondary Education at Railway High School.

Technical Qualification

OPERATING SYSTEM: MS-OFFICE, WINDOWS

Accounting Packages (Tally, Wings)

Certified in NCFM. (National Stock Exchange)

PERSONAL PROFILE:

NAME : A.V.Koteswara Rao

FATHER’S NAME : A.Lakshmaiah

DATE OF BIRTH : 04-03-1983

NATIONALITY : INDIAN

RELIGION : HINDU

PERMANENT ADDRESS : DOOR NO: 77-42-20,

5th Line, Prasanthi Nagar,

Singhnagar,

Near Payakapuram,

Vijayawada-520015

LANGUAGE KNOWN : ENGLISH, HINDI, TELUGU

HOBBIES : LISTENING TO MUSIC AND

FOLLOWING NEWS

I here by declare that all the above furnished regarding me is all correct and true to the best of my knowledge.

Reference : - M R Naik

Indian Bank

Deputy General Manager,

Kolkata Circle

Ph: -098********

J Prasad

Indian Bank

Chief Manager,

Governorpet Branch

Vijayawada Circle

Ph: - 991-***-****

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