Customer Service Project Manager

Josephine V. Moya

**** ****** *****

San Antonio, Texas 78245

Cell: 210-***-****

E-MAIL: *******@****.**.***

Education:

Master of Business Administration San Antonio, Texas

University of the Incarnate Word

Minor: International Business

Graduation Date: May 2013

Bachelor of Business Administration, Marketing

University of the Incarnate Word San Antonio, Texas

Minor: Marketing

Graduation Date: May 2010

Summary of Qualifications:

• Bilingual (fluent) English and Spanish

• Possess a thorough understanding and sensitive nature towards diverse cultures

• Ability to communicate effectively, both orally and in writing

• Strong leadership qualities

• Strong problem-solving skills, resourceful

• Ability to work quickly, accurately, and with attention to detail

• Highly proficient in MS Office

• Ability to prioritize tasks, juggle multiple projects, and stay focused from project initiation to completion

Awards and Honors:

Certificate of International Relations

San Antonio College Attended: May 2008

Employment:

Administrative Assistant July 2011- Aug 2012

City of San Antonio Library

• Responsible for performing a wide variety of professional administrative duties in support of the activities and services of an assigned department.

• Assists in organizing and maintaining filling systems; maintain records related to specific areas in the Inter Library Loan Department.

• Familiarity with San Antonio Library Computer programs such as ILIAD, Navigator, and SAPL

• Performs administrative duties and fulfills responsibilities as required.

HR Assistant (short-term assignment) 1/2011-5/2011

Gore Design

Port San Antonio, Texas

• Providing general administrative support such as preparing correspondence, forms and reports, processing confidential reports and documents, filing electronic and hard copy.

• Gathering data reports for the aerospace engineering Management department

• Preparing and posting job advertisements, screening applications, arranging interviews,

• Data entry skills

Account Coordinator Intern

Mason PR

San Antonio, Texas 8/2009-12/2009

• Develop, implement and evaluate communication strategies

• Media relations

• Co-ordinate special publicity events and promotions for internal and external audiences

• Update and maintain accurate online social media pages for clients

• Compose proposals for various projects

• Acquired networking experience and skills

Project Manager

Creative Consumer Research 06/2006-10/2008

San Antonio, Texas

• Primarily responsible for management, supervision, operations and evaluations of focus groups

• Professional office and phone etiquette in dealing with clients and participants

• Forecasted and tracked marketing and sales trends, analyze collected data

• Solely responsible for providing required quota to implement marketing research

• Conducted research on consumer opinions and marketing strategies

• Promoted within 5 months

Customer Service Representative 09/2005-05/2006

American General Financial Services

San Antonio, Texas

• Assisted customers with financial account information

• Implemented excellent customer service skills at all times

• Build excellent customer rapport

• Implemented request changes to existing accounts

• Handled queries regarding loans, debt consolidation, and home refinancing

Customer Service Representative

AAFES, Military Clothing

Lackland Air Force Base, Texas 6/2001 – 7/2005

• Assisted the men and women of the Armed Forces with proper uniform regulations

• Ordered uniforms via catalog warehouse orders

• Assisted as a cashier, ordered medals and ribbons, as well as inform customers on uniform regulations

• Generated sales by providing great customer service experience

Community Service:

• Bexar County Family Justice Center 4/2009

References Furnished Upon Request

Contact this candidate