Customer Service Sales

Barbara Rivera

*** ********* **.

Palm Springs, Fl 33461

Cell: 561-***-****

********@*****.***

Objective: Customer-focused customer service professional/bank teller with strong in-bound and out-bound call center experience and thirty-five years of customer service experience providing customer support in all areas of telecommunications seeking a position with a company.

Skills

Highly organized and detail oriented

Professional and mature customer service approach; excellent communication skills

Accurate and detail-oriented to ensure error-free banking transactions

Proficient with 10 key

Articulate with excellent verbal and written communication skills

Resolve customer complaints and diffuse tension to ensure customer retention

Experience:

Innovative Services, St. Thomas, USVI October 1998 - May 2005

Customer Service Representative

Deliver world class customer service and build customer satisfaction and loyalty

Provide effective and timely resolution of a range of customer inquiries

Strive for one-call resolution of customer issues

Complete ongoing training to stay abreast of product, service and policy changes

Strike a positive and cooperative tone with both customers and coworkers

Demonstrate best judgment in the disbursement of adjustments and credits

Handle customer inquiries, complaints, billing questions, payment extension/service requests, and escalated calls

Handled a high influx of inbound calls within a dynamic call center environment

Managed multiple priorities and maintained effective results in a quota driven workplace

Exercised strong interpersonal communication skills with customers and department personnel

Accepted assignments with an open, cooperative, positive and team-oriented attitude

Embassy Suites, Deerfield Bch, FL August, 1996 - October, 1998

Switchboard Operator

Answer, transfer and direct incoming calls using a computerized database

Give routine, non-interpretative information on request

Perform inputting, updating, maintenance and accuracy checks on a computerized database of staff

Receive emergency calls, forward calls to appropriate departments, ensure that callers reach appropriate people or forward to public safety

Perform simple clerical tasks

Instruct staff, in the use of the telephone, mail and conference calling

Banco Popular, St Thomas, USVI June 1984 – September 1995

Bank Teller

Process customer financial transactions within assigned limits and established guidelines

Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner

Support daily tasks that maintain optimal integrity of the Bank

Processed customer deposits and loan payments

Referred financial questions to the appropriate department

Balanced a cash drawer daily

Used 10 key to process monetary transactions

Education:

Trescom International, Inc.: Certificate for successful completion of Sales and Support Overview 1996

Certificate of Completion for Retail Sales, Cashier, Customer Service and Computer Literacy Training 1994

Department of Education:

High School Diploma 1986

Key Accomplishments:

Certificate of recognition for outstanding call achievement in October and December 2004

Resolved and average of 300 calls a week

Excellent references available upon request

Contact this candidate