Customer Service Human Resources

Carlita Berrios

**** ******* ****** • West Hills, CA 91304

(818) 943- 0159 • ********.**@*****.***

EDUCATION

Pepperdine University Malibu, CA Graduation: July 2011

Bachelor of Science in International Business

Study Abroad London, United Kingdom Summer 2010

Academic Interest: Principles of Marketing; Public Relations; Market Research/Brand Development; Business Policy, Strategy & Ethics; Intercultural Communications

• Studied history and culture, traveled in Europe, worked within groups, and completed a one month internship

EXPERIENCE

Starworks Group Los Angeles, CA November 2011- Present

Showroom Manager, VIP Services

• Showroom Maintenance: Maintain appearance and organization of showroom; Merchandise displays of client merchandise; Hire and oversee interns and intern duties; Schedule stylist pulls and requests.

• Office Duties: Answer business phone; Manage incoming and outgoing shipments, messengers, and mail; Manage magazine distribution and requests; Maintain accurate charges to clients for showroom supplies and magazine purchases; File and compose press kits for press hits, including photos of client confirmations and placements; Maintain budget and expenses of petty cash and showroom costs.

• Sample Control: Inventorying of new samples into GPS system; Coordinating all sample returns to clients; Control all outgoing/ incoming samples; Record keeping of pulls; Manage returns of outstanding samples.

Zara Sherman Oaks, CA November 2010- November 2011

Sales Associate

• Accountable for providing great customer service and driving sales

• Performed tasks such as, styling customers, merchandising, receiving of shipments, and managing the fitting room

Starworks Group Los Angeles, CA August 2011 – October 2011

Intern for Artist Management/ Showroom

• L.A. Fashion Week- British Fashion Council: Assisted with the London Showrooms and private party (SS12 Collections)

• Organized and maintained office appearance; helped with the merchandising of the collections in the showroom; helped with packing and shipping samples/orders; assisted with daily office tasks; tracked press coverage

Halpern Public Relations London, United Kingdom June 2010

• Managed artist’s financial portfolios/ expense reports; tracked press coverage from artists/clients; assisted with deliveries to shoots

Intern for Fashion/ Interior Design PR

• Worked behind the scenes at a fashion show for Triumph Lingerie

• Organized fashion showroom; sample requests for stylists, photo shoots, and magazines; drafted press releases

RuffaloCODY- Pepperdine University Malibu, CA September 2009 – April 2010

• Scanned in fashion/ interior design coverage; booked in sample pieces, worked with look books/ visual presentations

Student Caller

• Worked as a team to fundraise, inform, and recruit Pepperdine Alumni and community members for a non-profit

• Fundraised over $13K and learned the importance of managing financial history of donors

Jerry Leigh Entertainment Apparel Van Nuys, CA Summer 2006

Intern in Human Resources

• Aided supervisor in making financial/business spreadsheets, organizing files, paperwork, photocopies,

prepared documents

Intern in Fashion Design Department Summer 2005

• Helped fashion designers by taking photos of sample designs, dying/ cutting fabric, pulling/ hanging clothes

INFORMATION TECHNOLOGY

Computer Software: Thorough knowledge in PC/MAC, Microsoft Word, Excel, Outlook, PowerPoint, Photoshop & FashionGPS

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