Customer Service Quality Assurance

Bob Stickler

**** ***** ****** ****, *********, Minnesota 55068

Phone: 651-***-**** Mobile: 651-***-**** Email: ******.*.********@*****.***

Operations Management

Improve Processes / Team Leadership / Human & Food Safety

Sixteen years of Food Production experience with emphasis on continuous process improvements. Proficiency in minimizing waste and reducing costs while maximizing quality and yield. Establish effective quality control and safety programs, encourage proactive participation across manufacturing floor. Excellent communicator; proven success building cohesive teams focused on production goals, safety, and throughput.

Just-in-Time Production Regulatory Compliance

Cost Reduction / Avoidance Lean Manufacturing

P&L Accountability Project Restructuring

Summary of Qualifications

• Able to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.

• Successful in creating and implementing strategic plans, setting and administering budgets, and developing improved processes to meet short and long term objectives.

• Experienced in operations restructuring to address business growth, reduce costs, and improve service.

• Oversees facility operations to ensure facility requirements are met within established budget, design plans for facility improvements to meet production goals and to provide superior customer service.

• Analyze metrics, reviews OSHA logs for injury analysis, implements best practice improvements.

• Accountable for profit and loss statements, cost analysis, and related financial reports.

• Empowers managers to make decisions in order to better service customer.

Professional Experience

Bellisio Foods 2000-2012

Responsible for all aspects of food production facility specializing in 125+ SKUs of USDA inspected frozen foods for private label and food service chains. Received subsequent promotions throughout twelve years with company. I have had the opportunity to work and manage the following areas, Production, Maintenance, Quality Assurance, and Supply Chain.

Plant Manager 2010-2012

• Directly manage seven supervisors/managers overseeing 100+ employees.

• Integrated three new production lines in 2011 without adding headcount to the plant.

• Renegotiated temporary staffing and uniform contracts for a $155,000 annual savings.

• Key point of contact while corporate office actively solicited investors to position company for sale.

Operations Manager 2004-2010

• Reduced staff by 30% while maintaining production levels through a redesign of plant scheduling and improved training and staff utilization.

• Improved annual Association of Independent Bakers (AIB) audit scores by over 10%, which lead to Superior Ratings last 5 years.

Production Supervisor 2000-2004

• Conversion of FFS line from batch to continuous production resulting in an increase of capacity by 8%.

• Improve plant start up by 20% daily

Malt-O-Meal – Production Team Member 1996 = 2000

Normal customary duties associated with effective delivery of product according to company standards. Operation of the following equipment: Cartoners, Triangle vertical baggers, Case Erectors, /Robots, Extruders, Sugar Coaters, and Guns. Prioritize actions to meet production demands and lead team individuals. Ensure food safety procedures were executed according to Quality Assurance and HACCP.

Frank’s Nursery & Crafts - Store Manager 1988-1996

Managed daily operations of a retail store to achieve sales, profitability, customer satisfaction and human resource management objectives. Ensured controls for store cash, property, product and equipment. Conducted audits to ensure compliance with labor and safety regulations. Monitored product and labor costs and utilized profit/loss statements to track results and implement corrective action as necessary for enhanced results.

Education

AA Degree in Business Management, Inver Hills Community College - 1988

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